Customer Experience Associate
4 weeks ago
Job Summary The Customer Experience Associate ensures a smooth and positive experience for clients by handling inquiries, orders, and concerns with accuracy and professionalism. The role supports day-to-day customer operations — from managing order updates and issue resolution to coordinating with internal teams — to maintain service quality and strengthen client relationships. Duties and Responsibilities Customer Support Respond to customer inquiries via phone, email, and live chat in a prompt and courteous manner. Assist customers with product information, order inquiries, billing questions, and general troubleshooting. Collect and document customer feedback to identify areas for improvement in our products and services. Issue Resolution Investigate and resolve customer complaints or issues effectively and efficiently. Escalate complex or unresolved matters to the appropriate department for further investigation. Product/Service Knowledge Develop a deep understanding of our products and services to provide accurate information to customers. Stay updated on product features, promotions, and policies to assist customers effectively. Cross-functional Collaboration Collaborate with sales, marketing, and operations teams to address customer needs and enhance the overall customer experience. Provide input on customer preferences and market trends to inform business decisions. Quality Assurance Ensure adherence to company policies and procedures related to customer service and order management. Uphold quality standards and service level agreements to meet or exceed customer expectations. Qualifications Bachelor's degree in management, advertising, marketing, or a related field preferred. Previous experience in customer service, retail, or a related field is desirable. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in Microsoft and Google Applications Willingness to work flexible hours, including evenings and weekends as needed. #J-18808-Ljbffr
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CUSTOMER EXPERIENCE ASSOCIATE
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Muntinlupa, Philippines FIRST WORLD TRADER PROPRIETARY LIMITED TRADING AS EASYEQUITIES (PURPLE GROUP LTD.) Full timeMake your next big career move by applying as KMC Solutions' next CUSTOMER EXPERIENCE ASSOCIATE The Senior Customer Success Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected as a Front Office Specialist that he/she can manage a small team of individuals and is focused...
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Associate Customer Experience Specialist
3 weeks ago
Muntinlupa, Philippines Fadv Full timeOverview As an Associate Customer Experience Specialist , you will be on the front line of support, delivering high-quality service to our clients and their candidates across voice, chat, and email. You will manage multiple business applications, handle customer inquiries, and resolve issues efficiently and professionally. Providing timely solutions with an...
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Financial Customer Care Associate
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Associate Customer Experience Specialist
2 weeks ago
Muntinlupa, Philippines Fadv Full timeAre you passionate about helping others, solving problems, and making a real impact—every single day? If you’re fluent in Japanese and English, tech‑savvy, and thrive in fast‑paced environments, we’d love to meet you! As an Associate Customer Experience Specialist , you’ll be the voice of First Advantage, supporting our clients and their...
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Muntinlupa, Philippines Private Advertiser Full timeContractual: 5 months Work-From-Home setup! (report on-site ONCE A MONTH only!) Location: Muntinlupa – Cavite Expressway (MCX) Rotunda, Brgy. Poblacion, 1776 Muntinlupa City Work Schedule: Mondays to Fridays, 6:00 AM – 3:00 PM Weekend work may be required depending on business needs Possible overtime based on deliverables and tasks What You’ll Do:...
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Marketing Associate
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Muntinlupa, Philippines SGS Full timeData Solutions Associate (with experience in Data Management) SGS Muntinlupa City, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our...
