Customer Experience Associate
3 days ago
Job Summary The Customer Experience Associate ensures a smooth and positive experience for clients by handling inquiries, orders, and concerns with accuracy and professionalism. The role supports day-to-day customer operations — from managing order updates and issue resolution to coordinating with internal teams — to maintain service quality and strengthen client relationships. Duties and Responsibilities Customer Support Respond to customer inquiries via phone, email, and live chat in a prompt and courteous manner. Assist customers with product information, order inquiries, billing questions, and general troubleshooting. Collect and document customer feedback to identify areas for improvement in our products and services. Issue Resolution Investigate and resolve customer complaints or issues effectively and efficiently. Escalate complex or unresolved matters to the appropriate department for further investigation. Product/Service Knowledge Develop a deep understanding of our products and services to provide accurate information to customers. Stay updated on product features, promotions, and policies to assist customers effectively. Cross-functional Collaboration Collaborate with sales, marketing, and operations teams to address customer needs and enhance the overall customer experience. Provide input on customer preferences and market trends to inform business decisions. Quality Assurance Ensure adherence to company policies and procedures related to customer service and order management. Uphold quality standards and service level agreements to meet or exceed customer expectations. Qualifications Bachelor's degree in management, advertising, marketing, or a related field preferred. Previous experience in customer service, retail, or a related field is desirable. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in Microsoft and Google Applications Willingness to work flexible hours, including evenings and weekends as needed. #J-18808-Ljbffr
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Financial Customer Care Associate
3 weeks ago
Muntinlupa, Philippines METACOM Full timeStart your career in the financial industry with Foundever Mandaluyong–Shaw. As a Financial Customer Care Associate, you will assist clients with their financial account inquiries while providing excellent customer service. This role is open to K-12 graduates or those who have completed at least 2 years in college—no work experience required. Enjoy a...
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Financial Customer Care Associate
2 weeks ago
Muntinlupa, Philippines Metacom Careers Full timeOverview Start your career in the financial industry with Foundever Mandaluyong–Shaw. As a Financial Customer Care Associate, you will assist clients with their financial account inquiries while providing excellent customer service. This role is open to K-12 graduates or those who have completed at least 2 years in college—no work experience required....
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Associate Customer Success Manager, Scale
2 weeks ago
Muntinlupa, Philippines Workato Full timeAssociate Customer Success Manager, Scale (APJ) Workato is seeking an Associate Customer Success Manager to work with customers in our Scale segment. About Workato: Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data,...
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Muntinlupa, Philippines Private Advertiser Full timeContractual: 5 months Work-From-Home setup! (report on-site ONCE A MONTH only!) Location: Muntinlupa – Cavite Expressway (MCX) Rotunda, Brgy. Poblacion, 1776 Muntinlupa City Work Schedule: Mondays to Fridays, 6:00 AM – 3:00 PM Weekend work may be required depending on business needs Possible overtime based on deliverables and tasks What You’ll Do:...
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Sr. Associate, Associate Relations
2 weeks ago
Muntinlupa, Philippines Capital One Full timeCapital One - Muntinlupa City, National Capital Region, Philippines Sr. Associate, Associate Relations Role: To assist the Principal HR Specialist, supervise HR Coordinators, manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources such as Associate Relations. Responsibilities Provide...
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Partnership Associate
3 weeks ago
Muntinlupa, Philippines FEU Institute of Technology Full timeJOB ROLE/SUMMARY The Associate is responsible for establishing partnerships programs or collaborative engagements with industry partners of the College. ORGANIZATIONAL RELATIONSHIPS Reports to: Director of IALAPCoordinates with: Internal and External Stakeholders DUTIES & RESPONSIBILITIES Liaise with industry partners and prospective partners on...
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Customer Service Agent
4 weeks ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: An international IT firm that innovates and creating solutions, revolutionizing sectors, and providing digital consumer experiences, trust, and safety services. Position: Customer Service Agent - NO EXPERIENCE NEEDED Company Industry: BPO Company Work Location: Alabang, Muntinlupa Work Schedule: Shifting Schedule Salary: Php...
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IT Sales Support Associate
6 days ago
Muntinlupa, Philippines Filinvest Group Full timeFILINVEST COMPANY: CORPORATE TECHNOLOGIES INC. JOB SUMMARY: The IT Sales Support Associate is responsible for tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts. Responsibilities include monitoring sales and the performance of the sales team, as well as recording sales data. KEY...
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Associate Lawyer
4 weeks ago
Muntinlupa, Philippines PBLELAW Full timePBLELAW Muntinlupa City, National Capital Region, Philippines We are looking for an Associate Lawyer to join our team. The ideal candidate will have at least 1 year of experience in litigation and be able to hit the ground running. We are a fast-paced, dynamic law firm that is looking for an Associate Lawyer who is able to work independently and handle a...
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Customer Experience
4 weeks ago
Muntinlupa, Philippines WHR Global Consulting Full timeQUALIFICATIONS: - Bachelor’s degree in Electrical, Electronics, Instrumentation, or Mechatronics Engineering, or a closely related field. - Minimum of 3–5 years of experience in technical customer support or service roles in industrial automation. - Proven experience managing or coordinating 24/7 support operations or on-call service environments. -...
