Customer Experience
1 week ago
Overview WHR Global Consulting On-site - Muntinlupa 3-5 Yrs Exp Bachelor Full-time Job Description POSITION TITLE: Customer Experience & Support Manager (Industrial Automation) WORK SETUP: Onsite, Day Shift SALARY: PHP 40,000 - 50,000 We are seeking a highly capable and service-oriented Customer Experience & Support Manager to lead our post-sales support operations in the industrial automation sector. This role is critical in ensuring consistent, high-quality support for mission-critical systems, including 24/7 technical service coverage for clients in manufacturing, utilities, and infrastructure. You will lead the technical support team, work closely with Account Managers, and ensure that customer systems remain operational, supported, and fully adopted after commissioning. Your focus will be on driving uptime, optimizing response times, and ensuring a seamless customer experience across all support channels and shifts. KEY RESPONSIBILITIES Develop and implement escalation protocols to resolve urgent technical issues in coordination with engineering and project teams. Monitor real-time support performance, analyze incidents, and ensure root cause resolutions are captured and implemented. Work closely with Account Managers to ensure smooth handover from project delivery to support phase, including onboarding and training coordination. Conduct regular customer check-ins and reviews to assess satisfaction, gather feedback, and align on long-term goals. Lead the technical support team in providing remote and on-site troubleshooting for deployed SCADA, PLC, MES, and HMI systems. Serve as the voice of the customer within the organization, providing feedback to engineering, product, and quality teams. Develop internal support knowledge base, training modules, and incident handling workflows to ensure consistent service delivery across shifts. Collaborate with Sales and Account Managers to identify upsell or service contract opportunities. Bachelor’s degree in Electrical, Electronics, Instrumentation, or Mechatronics Engineering, or a closely related field. Minimum of 3–5 years of experience in technical customer support or service roles in industrial automation. Proven experience managing or coordinating 24/7 support operations or on-call service environments. Familiarity with industrial automation platforms such as SCADA (e.g., Ignition, Wonderware), PLCs (e.g., Siemens, Allen-Bradley), and HMI systems. Strong leadership, analytical, and communication skills; able to manage people and performance under time sensitive situations. Experience supporting manufacturing plants, water utilities, power distribution, or critical infrastructure clients. Background in field service, commissioning, or systems integration. Knowledge of OT/IT convergence, remote monitoring, and secure remote access solutions. Familiarity with CRM systems, support ticketing tools, and field service management software. #J-18808-Ljbffr
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Customer Experience Associate
2 weeks ago
Muntinlupa, Philippines Primer Group Full timeJob Summary The Customer Experience Associate ensures a smooth and positive experience for clients by handling inquiries, orders, and concerns with accuracy and professionalism. The role supports day-to-day customer operations — from managing order updates and issue resolution to coordinating with internal teams — to maintain service quality and...
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Customer Service Agent
1 week ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: An international IT firm that innovates and creating solutions, revolutionizing sectors, and providing digital consumer experiences, trust, and safety services. Position: Customer Service Agent - NO EXPERIENCE NEEDED Company Industry: BPO Company Work Location: Alabang, Muntinlupa Work Schedule: Shifting Schedule Salary: Php...
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Associate Customer Experience Specialist
1 week ago
Muntinlupa, Philippines Fadv Full timeOverview As an Associate Customer Experience Specialist , you will be on the front line of support, delivering high-quality service to our clients and their candidates across voice, chat, and email. You will manage multiple business applications, handle customer inquiries, and resolve issues efficiently and professionally. Providing timely solutions with an...
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Sr. Customer Experience Associate
5 days ago
MCX, Muntinlupa City, Philippines ZALORA SOUTH EAST ASIA PTE LTD Full time $104,000 - $130,878 per yearDo you have a proactive personality, a flair for providing customer service, and a thirst for new experiences? ZALORA and its Australian counterpart THE ICONIC are looking for problem - solving, empathetic and passionately communicative talents to join our team in Muntinlupa, Philippines, reporting to an Operations Supervisor. As a Senior Customer...
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Muntinlupa, Philippines Private Advertiser Full timeContractual: 5 months Work-From-Home setup! (report on-site ONCE A MONTH only!) Location: Muntinlupa – Cavite Expressway (MCX) Rotunda, Brgy. Poblacion, 1776 Muntinlupa City Work Schedule: Mondays to Fridays, 6:00 AM – 3:00 PM Weekend work may be required depending on business needs Possible overtime based on deliverables and tasks What You’ll Do:...
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Muntinlupa, Philippines metaworldcomputers Full timeOverview Customer Service Representative – Insurance Account (Day Shift | Alabang) Location: Alabang, Muntinlupa, Metro Manila Schedule: Day Shift, Onsite Salary: PHP 18,000 – PHP 21,000 Job Highlights Dayshift Schedule – Work-life balance Onsite Role – Professional office environment Competitive Pay with Comprehensive Benefits Growth opportunities...
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Associate Customer Experience Specialist
3 days ago
Muntinlupa, Philippines Fadv Full timeAre you passionate about helping others, solving problems, and making a real impact—every single day? If you’re fluent in Japanese and English, tech‑savvy, and thrive in fast‑paced environments, we’d love to meet you! As an Associate Customer Experience Specialist , you’ll be the voice of First Advantage, supporting our clients and their...
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Customer Services Jr.
1 week ago
Muntinlupa, Philippines SGS Full timeCustomer Services Jr. (Technical Sales Admin w/ laboratory testing experience) SGS Muntinlupa City, National Capital Region, Philippines SGS is the leading Inspection, Testing, Verification and Certification company. Job Description Assists the Inside Sales Managers in compiling documentation, generating client quotations, client communications, entry/update...
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Data Specialist
1 week ago
Muntinlupa, Philippines Hunter's Hub, Inc. Full timeQualifications: • Bachelor’s degree in Data Analytics or Business. • 2+ years in a similar analytical role (i.e. business analysis, sales data analysis). • Superior oral and written communication skills. • Must have experience with CRM/ICM tools and SAP. • Must have experience with BI tools such as Qlik, Tableau, PowerBI. • High level of...
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Customer Experience
1 week ago
Alabang, Muntinlupa City, Philippines WHR Global Consulting Full timePOSITION TITLE: Customer Experience & Support Manager (Industrial Automation) WORK LOCATION: Makati City WORK SETUP: Onsite, Day Shift SALARY: PHP 40,000 - 50,000 QUALIFICATIONS: – Bachelor’s degree in Electrical, Electronics, Instrumentation, or Mechatronics Engineering, or a closely related field. – Minimum of 3–5 years of experience in technical...