CUSTOMER EXPERIENCE ASSOCIATE

Make your next big career move by applying as KMC Solutions' next CUSTOMER EXPERIENCE ASSOCIATE The Senior Customer Success Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected as a Front Office Specialist that he/she can manage a small team of individuals and is focused on building maintenance and good customer experience. Benefits You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network. Making sound decision-making and flexibility to ensure team dynamics and productivity. Hybrid work setup Competitive salary and benefits Access to KMC’s exclusive pantry (MadMax Coffee, Fresh Fridge) Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves Responsibilities Front Desk Management Provides support on the reception/front desk through: Answers and disperses calls and inquiries Welcomes/ receives visitors and tenants cordially with positive and helpful attitude Responds/address tenant concerns and walk-in inquiries Handles daily incoming and outgoing mail Receives, distributes, and files incoming letters, billings, invoices, documents and/or other communications Manages the front office daily Assists photocopy, printing, scanning client request Gate pass/work permit processing Any ad hoc duties as required General Services / Tenant Services Main representative in the building Reports and coordinates any building issues and ensures job completion Provides effective solutions to problems/issues arising Provides administrative support to clients Builds strong relationship with clients Enforces company policies and procedures, and safety and health regulations and standards General Admin Maintains building security by issuing, checking, and collecting badges as necessary and maintaining visitor logs Attends ticket requests Ensures no ticket SLA breach Assists in building tours with prospective client and marketing events Offers and serves refreshment to Client Coordinates with vendor for any Client request below 20K Ensures furniture and fixture asset tags are intact and complete in inventory Conducts Energy Conservation initiatives Follows operational processes and procedures Enforces house rules and security policy Attends and handles site concerns Ensures that all permits are posted and updated Ensures email blast and circular memos from the building are cascaded accordingly Ensures all trackers are accurate and updated Ensures that onsite storage is clean and organized Petty Cash Management Monitors Site expenses Management of Utility personnel Ensures that the assigned tasks of the utility personnel are performed and/or accomplished General Office Maintenance / Facilities Management Ensures cleanliness and maintenance of building Works on day-to‑day issues with facilities and building admin Conducts weekly facilities walkthrough to address current and urgent issues Has the Ability to foresee site issues and members’ needs Coordinates facilities/building issues Sets quarterly coordination meeting with Building Admin Attends punchlisting with projects and contractor Office Health and Safety Perform safety walk weekly Lead and encourage tenants to participate evacuation drills (fire, earthquake) and secure accurate post‑mortem reports Observe work in progress and assure safety equipment is worn and procedures followed Suggest for corrections and follow‑up to correct violations Resolve complaints and suggest to management for corrective action Leadership Responsible to manage a small team Keeps team motivated, and provides guidance to team members Keeps team focused and on track for the immediate tasks/projects Monitors team’s performance Handles minor or small‑scale work assignments / projects Handles minor, unforeseen issues Qualifications At least 4 years work experience as Front Office Staff or Admin Assistant Proficient in Powerbi application Proficient in MS Office applications (MS Word, Excel, PowerPoint, Office 365) Favorable Knowledge At least 4 years work experience as Front Office Staff or Admin Assistant Proficient in Powerbi application Proficient in MS Office applications (MS Word, Excel, PowerPoint, Office 365) Pre‑Employment Requirements Scanned copy of valid NBI Clearance Accomplished Medical or PEME Slip (covered by KMC) 2x2 & half‑body picture with white background Proof of government numbers (TIN, SSS, Pag‑ibig & PhilHealth) Photocopy of 2 valid IDs – front & back (government‑issued) Clear copy of your Birth Certificate (PSA or NSO) Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team) Click here to view the complete list of KMC’s pre‑employment requirements. If you’re a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. KMC provides quality employment opportunities for job‑seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people‑centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much, much more Job Code: INT-00A5344 #J-18808-Ljbffr