Desktop Support Technician

9 hours ago

Metro Manila Philippines Bill Gosling Outsourcing Full time

Overview

Be among the first applicants to join a team that’s passionate about making lives better. Bill Gosling Outsourcing is a global leader in outsourcing solutions, focusing on customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results.

The Desktop Support Technician will support end users for basic information technology needs related to hardware and software. This role involves troubleshooting to maintain system functionality and alignment with business goals, including installation, maintenance, and troubleshooting of required software and hardware onsite or remotely for clients or colleagues. Responsibilities also include setup and maintenance of end user workstation equipment (laptops/desktops) and peripherals including telco-related technology. Activities may include removal and replacement of computer devices, coordinating with vendor technical support desks, and setting up software and hardware across operating systems such as Windows, UNIX, and Linux.

Responsibilities
  • Assist the Helpdesk Support team with desktop support tasks such as deployment of endpoints, peripherals, and telephony equipment
  • Assist business and operational/support staff with helpdesk-related items
  • Support IT Department tasks when required
  • Assist with team and operational training on various applications
  • Monitor daily operations and optimize processes to maximize technology efficiency
  • Demonstrate knowledge of telephony hardware and software
  • Other duties as assigned
Qualifications
  • Previous work experience as IT/Desktop support preferred
  • Completed at least 2 years in college, preferably with Information Technology courses
  • Strong teamwork, open communication, and the ability to give and receive constructive feedback
  • Solid fundamental IT knowledge and procedures
  • Proactive, with a good work ethic and willingness to improve personal performance and customer experience
  • Friendly, energetic, and engaged at all levels
Why Work With Us
  • Competitive salary based on experience
  • Life Insurance and Health Benefits
  • Ongoing training and personal development
  • Amazing work culture with opportunities to learn and grow

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

Bill Gosling Outsourcing is committed to diversity and inclusion and welcomes applicants from all backgrounds. If you require accommodations during the hiring process, please let us know.

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