BPO Associate Quality Specialist
19 hours ago
About the job Associate Quality Specialist (Alabang) | Onsite Responsibilities: Execute Transaction and call monitoring in line with agreed service quality plan. Provide coaching and feedback to agents. Perform RCAs and report findings to Operations to develop actions for mitigation. Identify Training needs and work collaboratively. Participate in calibration sessions to bring about consistency in evaluation. Process transactions/take calls to remain hands on process domain. Perform process audits to ensure compliance to SOPs. Share audit outcomes during pre and post shift team huddles. Requirements: Bachelor's degree graduate, any field. 2 to 3 years of prior work experience. Ability to work collaboratively and effectively in remote environments. Eye for details Analytical Ability. Collaborative partnership with other teams to bring about synergies. Amenable to work full ONSITE in Alabang and shifting schedules #J-18808-Ljbffr
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BPO Quality Analyst
2 weeks ago
Muntinlupa, Philippines IGT Solutions Full timeOverview IGT Solutions Muntinlupa City, National Capital Region, Philippines Job title BPO Quality Analyst IGT Solutions Muntinlupa City, National Capital Region, Philippines Responsibilities Analyzes and tests financial processes and systems, ensures compliance with regulatory standards, validates data accuracy, identifies and resolves issues, and...
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Quality Assurance Associate
3 days ago
Muntinlupa, Philippines J-K Network Services Full timeOverview Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry. Position: Quality Assurance Associate Industry: BPO Company Location: Alabang, Muntinlupa Schedule: Shifting Schedule Work Set up: Work on site Benefits Government mandated Benefits HMO...
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Senior Quality Associate
2 weeks ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Senior Quality Associate Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php27,000-Php40,000 Work Schedule: Shifting Schedule Work Set Up: Onsite Job Requirements: ✨Bachelor’s degree...
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Associate Quality Specialist
6 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job Associate Quality Specialist (Alabang) | Onsite Responsibilities: Execute Transaction and call monitoring in line with agreed service quality plan. Provide coaching and feedback to agents. Perform RCAs and report findings to Operations to develop actions for mitigation. Identify Training needs and work collaboratively. Participate in...
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Associate QA Analyst
6 days ago
Muntinlupa, Philippines TASQ Staffing Solutions, Inc. Full timeJob Title: Associate Quality Specialist Work setup: On-site in Alabang Shift Schedule: Shifting schedules Requirements: > Bachelor's Degree (any field) > 2 to 3 years of QA experience in BPO > Preferably available to start immediately Why Apply? HMO and Life Insurance (employee + 2 free dependents) Quarterly performance bonus Outstanding career development...
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BPO Quality Assurance Manager
4 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ needs a quality assurance manager to work on-site in Alabang. Requirements: *Process Management—Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around them· *Process Control & Verification—Deploy and...
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HEALTHCARE BUSINESS ASSOCIATE | BPO Healthcare
2 weeks ago
Muntinlupa, Philippines ADEC INNOVATIONS HEALTHCARE, INC Full timeJOB SUMMARY A Healthcare Business Associate is responsible for supporting healthcare operations by accurately collecting and recording patient demographic information, managing customer interactions, and meeting performance metrics to enhance productivity and ensure a positive client experience. This role involves working closely with providers, clients, and...
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BPO Assistant Quality Manager
4 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ needs a call center assistant quality manager to work on-site in Alabang. Requirements: '- Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them. - Client Management Relationship - Participate...
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Senior Quality Assistant
2 weeks ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Senior Quality Associate Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php27,000-Php40,000 Work Schedule: Shifting Schedule Work Set Up: Onsite Job Requirements: ✨Bachelor’s degree...
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Head of Quality
4 weeks ago
Muntinlupa, Philippines IGT Solutions Full timeIGT Solutions Muntinlupa City, National Capital Region, Philippines Head of Quality IGT Solutions Muntinlupa City, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Graduate of any Bachelor’s degree, can be Undergraduate or finished Senior High School with at least 15 years of working in BPO/Call Center -...