Senior Quality Associate
15 hours ago
Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Senior Quality Associate Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php27,000-Php40,000 Work Schedule: Shifting Schedule Work Set Up: Onsite Job Requirements: ✨Bachelor’s degree holder ✨With at least 2-3 years’ experience in Quality process ✨Amenable to attend interviews ✨Willing to work onsite ✨Can start as soon as possible Job Responsibilities: ✨ Execute transaction and call monitoring in alignment with the agreed service quality plan to ensure consistent service delivery. ✨ Provide coaching, mentoring, and constructive feedback to agents to enhance performance and service quality. ✨ Conduct Root Cause Analysis (RCA) and present findings to Operations, supporting the development of effective mitigation and improvement actions. ✨ Identify training needs and collaborate with the training team to design and deliver targeted learning programs. ✨ Participate in calibration sessions to maintain consistency and objectivity in quality evaluations. ✨ Process transactions or handle calls as needed to remain hands-on and up-to-date with process requirements. ✨ Perform process audits to ensure adherence to Standard Operating Procedures (SOPs) and operational standards. ✨Share audit results and key insights during pre- and post-shift team huddles to promote transparency and continuous improvement. Recruitment Process (Online/Face to face) ✨Initial Interview ✨Second Interview ✨Final Interview ✨Job Offer
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Senior Quality Associate
3 weeks ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Senior Quality Associate Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php27,000-Php40,000 Work Schedule: Shifting Schedule Work Set Up: Onsite Job Requirements: ✨Bachelor’s degree...
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Senior Quality Assistant
3 weeks ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Senior Quality Associate Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php27,000-Php40,000 Work Schedule: Shifting Schedule Work Set Up: Onsite Job Requirements: ✨Bachelor’s degree...
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Senior Quality Assistant
15 hours ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Senior Quality Associate Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php27,000-Php40,000 Work Schedule: Shifting Schedule Work Set Up: Onsite Job Requirements: ✨Bachelor’s degree...
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Quality Assurance Associate
2 weeks ago
Muntinlupa, Philippines J-K Network Services Full timeOverview Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry. Position: Quality Assurance Associate Industry: BPO Company Location: Alabang, Muntinlupa Schedule: Shifting Schedule Work Set up: Work on site Benefits Government mandated Benefits HMO...
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Associate Quality Specialist
3 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job: Associate Quality Specialist (Alabang) | Onsite Responsibilities: Execute the transaction and call monitoring in line with the agreed service quality plan.Provide coaching and feedback to agents.Perform RCAs and report findings to Operations to develop actions for mitigation.Identify training needs and work collaboratively.Participate in...
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Senior Quality Analyst
3 weeks ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: Is a long-established IT and Business Consulting company with nearly 45 years of industry experience. Known for delivering innovative technology and business solutions, the company supports clients across various sectors through process optimization, digital transformation, and high-quality service delivery. Position: Senior Quality...
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Senior Quality Analyst
15 hours ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: Is a long-established IT and Business Consulting company with nearly 45 years of industry experience. Known for delivering innovative technology and business solutions, the company supports clients across various sectors through process optimization, digital transformation, and high-quality service delivery. Position: Senior Quality Analyst...
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BPO Quality Analyst
4 weeks ago
Muntinlupa, Philippines IGT Solutions Full timeOverview IGT Solutions Muntinlupa City, National Capital Region, Philippines Job title BPO Quality Analyst IGT Solutions Muntinlupa City, National Capital Region, Philippines Responsibilities Analyzes and tests financial processes and systems, ensures compliance with regulatory standards, validates data accuracy, identifies and resolves issues, and...
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Risk and Assurance Senior Associate
3 weeks ago
Muntinlupa, Philippines Alabang Country Club Inc. Full timeAlabang Country Club, Inc. is looking for a Risk and Assurance Senior Associate to join our Finance Division. This role plays a key part in strengthening the Club’s governance framework by identifying, assessing, and mitigating risks across operations. The Senior Associate will support management in developing effective risk management systems, ensuring...
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BPO Associate Quality Specialist
7 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job Associate Quality Specialist (Alabang) | Onsite Responsibilities: Execute Transaction and call monitoring in line with agreed service quality plan.Provide coaching and feedback to agents.Perform RCAs and report findings to Operations to develop actions for mitigation.Identify Training needs and work collaboratively.Participate in calibration...
