Front Office Rooms Controller

5 days ago

Cebu City, Philippines Robinsons Land Corporation Full time

Responsibilities The Rooms Controller is responsible for managing the hotel’s room inventory to maximize occupancy, revenue and guest satisfaction. This role ensures that all room allocations, blocking and special requests are handled accurately and efficiently while coordinating closely with Housekeeping, Reservations and Sales Team. Room Inventory Management: Oversee and manage room availability, ensuring that all rooms are blocked appropriately prior to guest arrivals. Maintain accurate records of room types, rates and availability in the Property Management System. Monitor overbookings and communicate any potential issues to management promptly. Guest Relations: Act as the primary point of contact for guests regarding their room preferences and requests. Ensure that all guest requests are addressed efficiently and effectively, enhancing overall guest satisfaction. Follow up with guests post check-in to ensure their needs are met. Coordination with Departments: Collaborate closely with housekeeping, engineering, front desk and Sales team to ensure seamless operations. Communicate updates regarding room status, maintenance issues or special requests to relevant departments. Participate in daily briefings to discuss occupancy levels, VIP arrivals, and any special events. Reporting and Documentation: Prepare daily reports on room occupancy, monitor and review closely out-of-order and out-of-service rooms on a regular basis to minimize operational and service disruptions. Ensure that all documentation related to reservations, cancellations and billing is accurate and up to date. Training and Development: Assist in training new staff members on systems and procedures related to rooms control. Provide ongoing coaching to team members to enhance their skills in customer service and operational efficiency. Shift Supervision: Oversee daily operations during assigned shifts and prepare to take over in the absence of Front Office Supervisor. Ensure the Front Office Team is well prepared and adequately staffed. Manage guest check-ins, check-outs and inquiries as and when needed. Knowledgeable with cashiering procedures and provide support as needed. Compliance with Standards: Uphold the hotel’s policies regarding guest privacy and data protection. Ensure compliance with quality assurance standards set by the hotel. Communication and Reporting: Maintain effective communication with other departments (housekeeping, maintenance, etc). Prepare shift reports for management review. Others: Complete other duties as assigned. Perform any additional tasks as assigned by management or required during peak times. Stay informed about the hotel promotions, packages and local attractions to provide accurate information to guests. Qualifications University graduate preferred but not required. Previous experience as a room controller is essential. Strong interpersonal skills, problem-solving abilities. Conversant and fluent in English (oral and written); other languages preferred. Flexibility to work on weekends, public holidays and occasional long shifts. Proficient in Front Office Computer systems (Opera Version 5; Opera Cloud). Experience Range: 1 - 2 years Job posted on: #J-18808-Ljbffr

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