Front Office Supervisor

3 weeks ago

Cebu City, Philippines Robinsons Land Corporation Full time

Overview

Department: Front Office

Employee Type: Probationary

Responsibilities
  • Shift Supervision: Oversee daily operations during assigned shifts. Ensure the front office team is well-prepared and adequately staffed. Manage guest check-ins, check-outs, and inquiries.
  • Guest Services: Provide exceptional customer service and resolve guest issues or special requests. Handle complaints efficiently to ensure guest satisfaction. Coordinate with other hotel departments to meet guest needs.
  • Front Desk Management: Supervise front desk staff, including receptionists and concierges. Conduct shift briefings and debriefings for smooth transitions. Maintain a professional atmosphere at the front desk.
  • Reservations And Room Assignment: Assist with room reservations, ensuring accuracy in bookings. Collaborate with management to optimize room occupancy based on preferences. Assists and take over room assignment duties in the absence of Rooms Controller.
  • Financial Transactions: Monitor billing accuracy and payment collection processes. Handle cash and credit card transactions per hotel policies. Reconcile cash registers at shift end.
  • Training And Development: Train and mentor front desk staff to enhance their skills. Provide ongoing coaching and feedback to team members.
  • Technology And Systems: Utilize hotel management software for operational tasks. Troubleshoot technical issues related to front office systems.
  • Communication And Reporting: Maintain effective communication with other departments (housekeeping, maintenance, etc.). Prepare shift reports for management review.
  • Safety And Security: Implement security protocols and emergency procedures. Ensure the safety of guests and employees during shifts.
  • Compliance: Ensure adherence to hotel policies, procedures, and local regulations. Stay updated on hospitality laws relevant to operations.
  • Others: Complete other duties as assigned.
Qualifications
  • University graduate preferred but not required.
  • Previous experience in a supervisory role within a front office setting is essential.
  • Strong interpersonal skills, problem-solving abilities.
  • Conversant and fluent in English (oral and written), other languages preferred.
  • Flexibility to work on weekends, public holidays and occasional long shifts.
Experience
  • 2 - 3 years

Job posted on

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