Supervisor, Customer Experience

7 days ago

Batangas City, Philippines Conduent Full time

Be among the first 25 applicants. Through our dedicated associates, Conduent delivers mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring, termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile Supervises daily tasks of the business, technical support and production teams. Responsible for team results. Works within established precedents and practices. Evaluates and organizes information to solve problems and challenges. Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and concepts. Business Expertise Ability to coordinate team efforts to achieve overall company and client goals. Impact Directly impacts the quality of services provided. Supports and trains team members to impact end user experiences. Leadership Provides supervision including coaching and quality checks to support associate progress. Problem Solving Solves problems and evaluates possible solutions using past technical experience. Interpersonal Skills Strong communication skills to share ideas and information. Responsibility Statements Delivers quality, productivity, and compliance KPI reports. Coaches and gives feedback to team members to enhance performance. Shares processes and business updates with the team. Supervises the team to identify coaching opportunities. Recommends training interventions when necessary. Outlines best practices for associate growth and improvement. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to You may also click here to access Conduent's ADAAA Accommodation Policy. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries IT Services and IT Consulting #J-18808-Ljbffr

  • Supervisor, Customer Experience

    3 weeks ago

    Batangas City, Philippines Conduent Full time

    Overview Join to apply for the Supervisor, Customer Experience role at Conduent . Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to...

  • Customer Relations

    1 week ago

    Makati City, National Capital Region, Philippines Experience Abroad Full time ₱250,000 - ₱450,000 per year

    Company DescriptionExperience Abroad helps students and young professionals participate in cultural exchange and international internships. With offices in Florida, USA, and Manila, Philippines, we bring over 18 years of combined experience in guiding interns and trainees toward success in the USA and across the globe. Our mission is to create opportunities...

  • Export Supervisor

    4 days ago

    Batangas, Calabarzon, Philippines Icrescere Full time ₱900,000 - ₱1,200,000 per year

    Description:EXPORT SUPERVISOR – FPIP SITEJob description:Lead Shipment and Billing Team.Monitor day-to-day payment and shipment operation.Ensures all reports are accurate.Coordinate with customer and LSP for shipment and payment issues.Ensure all parties work together to guarantee that shipments will be delivered in timely manner.Resolve problems or...

  • Customer Experience Ambassador

    4 weeks ago

    Batangas City, Philippines Globe Telecom, Inc. Full time

    Customer Experience Ambassador (Batangas) page is loaded## Customer Experience Ambassador (Batangas)time type: Full timeposted on: Posted Todayjob requisition id: R At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can...

  • Selling Supervisor

    6 days ago

    Batangas, Calabarzon, Philippines Waltemart Supermarket Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Selling Area Supervisor is responsible for driving revenue growth and profitability within a designated product category. This role manages day-to-day store operations and ensures the seamless execution of category strategies and initiatives.Key ResponsibilitiesProvide excellent customer service within the assigned product sectionIncrease category...

  • Customer Experience Associate I

    1 week ago

    Batangas, Calabarzon, Philippines Conduent Full time ₱150,000 - ₱300,000 per year

    LocationBatangas City, Calabarzon, PhilippinesCategoryCustomer Service & Transaction ProcessingReq ID17064Job TypeFull-time regularThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people...

  • Customer Service Supervisor

    6 hours ago

    Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱1,200,000 - ₱1,800,000 per year

    Looking to level up your leadership career in a company that's fast-growing, dynamic, and shaping the future of customer service in financial services?Moder Solutions Inc. is searching for a passionate, results-driven Customer Experience Supervisor to lead a team of talented mortgage analysts supporting U.S. residential mortgage accounts. What's In It For...

  • Customer Experience Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Angkas Full time ₱150,000 - ₱250,000 per year

    Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution. Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships. Support different Channels such as Telegram, Social Media, In-App, Email, and Chat Provide personalized customer...

  • Customer Development Supervisor

    6 days ago

    Batangas, Calabarzon, Philippines CDO Foodsphere, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities:Ensures the achievement of territory sales, distribution, and accounts receivable objectivesLeads the development of customer-specific sales building programs that are consistent with department and brand strategiesCustomer Management, Business Analysis and Planning, Sales Forecasting, etc.Qualifications:Graduate of any 4-year college...

  • Quality Assurance/Control Supervisor

    4 days ago

    Batangas, Calabarzon, Philippines John Clements Consultants, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Executes all quality-related actions of the project and ensuring that they are performed according to pre-defined processes and project requirement.Inspects, audits, and reports on materials, processes and product using variable or attribute measuring instruments and techniques to ensure conformance with the customer specifications.QualificationsGraduate of...