Customer Experience Associate I

7 days ago


Batangas, Calabarzon, Philippines Conduent Full time ₱150,000 - ₱300,000 per year

Location

Batangas City, Calabarzon, Philippines

Category

Customer Service & Transaction Processing

Req ID

17064

Job Type

Full-time regular

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Ability to perform in an analytical and operational process.
  • Entry-level position with limited requirements for licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Works with a close degree of supervision.

Functional Knowledge

  • Has basic skillset in a range of processes, procedures, and systems.

Business Expertise

  • Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
  • Impacts a team through quality of the services and information provided.
  • Follows standardized procedures and practices and receives close supervision and guidance.
  • For consistency, methods and tasks are described in detail.

Leadership

  • Has no supervisory responsibilities.

Problem Solving

  • Ability to problem solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for the client and end-users.
  • Has limited opportunity to exercise discretion.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
  • Identifies customer needs by referring to case notes and examining each as a specific case.
  • Performs routine call center activities concerning business products and services.
  • Uses standard scripts and established guidelines and under supervision, to meet SLAs.
  • Provides customers with information that is specialized.
  • Communicates in a warm and empathetic manner.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Explains company policies to customers.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: Complete the form and then email it as an attachment to You may also



  • Batangas, Calabarzon, Philippines Conduent Full time ₱500,000 - ₱1,000,000 per year

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Admin Assistant I

    2 days ago


    Batangas, Calabarzon, Philippines Buildswell Construction & Trading Full time ₱216,000 per year

    The Admin Assistant I will provide administrative and clerical support with a strong focus on purchasing and procurement activities. This role ensures smooth office operations by assisting in processing purchase requests, monitoring supplies, and maintaining accurate records.Key Responsibilities:Assist in preparing and processing purchase orders and requests...

  • Admin Assistant I

    2 days ago


    Batangas, Calabarzon, Philippines Castorama Maninvest Services Specialist Inc. Full time ₱180,000 - ₱216,000 per year

    The Admin Assistant I will provide administrative and clerical support with a strong focus on purchasing and procurement activities. This role ensures smooth office operations by assisting in processing purchase requests, monitoring supplies, and maintaining accurate records.Key Responsibilities:Assist in preparing and processing purchase orders and requests...

  • Sales Associate

    4 days ago


    Batangas, Calabarzon, Philippines George Optical Inc. Full time ₱15,000 - ₱30,000 per year

    About the role We are seeking a talented and enthusiastic Sales Associate to join our team at our SM City Batangas store. As a Sales Associate, you will be responsible for providing exceptional customer service and supporting the overall success of our retail operations. This is a full-time position based in Batangas City.What you'll be doingGreet and...

  • SALES ASSOCIATE

    2 days ago


    Batangas, Calabarzon, Philippines Ventureslink Management Solutions Full time ₱120,000 - ₱180,000 per year

    A Sales Associate is responsible for:Attracting new customers to a brandImproving brand awareness and boosting salesSharing knowledge of products and answering customers' questionsAssisting with product launches and eventsManaging giveaways and ensuring positive customer experiencesHandling inventory controlWilling to be assigned at SM Lipa from third week...

  • Sales Associate

    4 days ago


    Batangas, Calabarzon, Philippines First Digital Finance Corporation Full time ₱300,000 - ₱600,000 per year

    Sales Associate (Offline)Industry: Retail CreditLocation: BatangasEmployment Type: Full-TimeMonthly Salary: Above Minimum wage rate + up to 50k incentivesBenetfits: HMO for 2 (₱150,000 each person)About UsBillease is a leading player in the retail credit industry, committed to making retail credit solutions accessible and straightforward for everyone. We...


  • Batangas, Calabarzon, Philippines Batangas State University (BSU) - Government Full time ₱250,000 - ₱500,000 per year

    One (1) Administrative Assistant I – SG 7(Under Job Order; To be assigned at the Social Innovation Research Center, BatStateU – Central Administration)Education: Graduate of a four-year course, preferably any Social Science course such as Development Communication, Mass Communication, etc.Experience: At least 1 year experience on research writing,...

  • Associate Dentist

    4 days ago


    Batangas, Calabarzon, Philippines Ago Steel Corporation Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a skilled, compassionate, and patient-focused Associate Dentist to join our growing dental practice. The Associate Dentist will be responsible for providing high-quality dental care to our patients, working closely with a team of dental assistants, hygienists, and administrative staff to ensure excellent patient outcomes and experiences.1–3...


  • Batangas, Calabarzon, Philippines GR8 Deal Two, LLC Full time

    OverviewGR8 is a collaboration and partnership forged by the Top 100 CPA firms in the United States with the objective of coming together and redefining how talent acquisition best practices can provide additional value to our partners. We believe that there is a huge pool of talent outside of the US with our objective being gather these talented individuals...


  • Batangas, Calabarzon, Philippines PETNET, INC. Full time ₱130,000 - ₱140,000 per year

    We're Hiring: Front Line Associate (FLA) – LSG DepartmentThe Front Line Associate (FLA) plays a crucial role in supporting the operations of the LSG Department, ensuring the smooth processing of applications and branch requirements. Key Responsibilities:Process loan applications with accuracy and efficiencyHandle business permits and other necessary branch...