Customer Experience Associate

1 week ago

Makati City, National Capital Region, Philippines Angkas Full time ₱250,000 - ₱500,000 per year
  • Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
  • Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
  • Support different Channels such as Telegram, Social Media, In-App, Email, and Chat
  • Provide personalized customer service by responding to the needs of the customers.
  • Participate in ongoing training and development programs.
  • Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
  • Adhere to company policies and procedures.

Requirements

  • At least 6 moths to 1 year of customer service, support, or any client facing roles experience
  • Strong communication skills (oral and written) in Tagalog and English
  • Ability to converse in Bisaya is a plus
  • Amenable to working on a shifting schedule and working onsite

REMINDERS: Please note that the screening process includes Typing Test (35 wpm) and Mock call Assessment. 

For all successful applicants, here's what you can expect:

  • Same day hiring, same day offer
  • Free pre-employment medical

Benefits

Why join Angkas?

  • Freedom of work
  • Work life balance
  • Free meal and use of gym
  • Opportunities for promotion
  • Start-up environment
  • Multi-cultural and Agile work environment
  • Diversified use of technology

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