Legal Intake Specialist

2 weeks ago

Baguio, Philippines LegalMatch.com Full time

We are looking for a Legal Intake Specialist to enhance case conversions through a voice-based intake system. This role primarily focuses on outbound calls, but may also involve handling inbound calls as needed, guiding potential clients through the intake process, and accurately capturing case details.

Your responsibilities include:

  • Make outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
  • Handle inbound calls as needed to support team collaboration and workflow continuity.
  • Adhere to a structured outbound script while building rapport and handling objections.
  • Consistently meet daily and weekly call volume targets and conversion benchmarks.
  • Accurately capture and update client information using CRM tools.
  • Manage rejections professionally and escalate qualified leads efficiently.
  • Provide clear and timely updates on availability, performance blockers (e.g., headset issues), or missed targets.
  • Participate in coaching sessions and apply feedback proactively.
  • Maintain transparency and accountability in daily work logs and call quality.
Requirements
  • Law fresh graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
  • Strong sense of accountability - reliable with schedules, updates, and response times.
  • Able to work independently with minimal supervision.
  • Open to coaching, quick to apply feedback, and resilient under pressure.
  • Must be able to operate with consistent internet connection and functional equipment (headset, PC).
  • Flexibility in handling campaign shifts based on business needs.

We’re looking for someone who is:

  • Proactive, with a keen ability to adapt and learn quickly.
  • Experienced in legal case intake.
  • Knowledgeable in client qualification and lead conversion processes.
  • Familiar with AI-powered call analysis tools or willing to learn and adapt to them.
#J-18808-Ljbffr

  • 36393398180- Senior Service Specialist

    2 weeks ago

    Baguio City, Cordillera, Philippines Roster Full time

    Job Title: Senior Service SpecialistLocation: RemoteWorking Hours: East Coast hours (8:30 AM – 5:30 PM ET); flexibility required for potential shift changes (e.g., West Coast hours)Job Type: Full-timeCompany Overview:The client is a global provider of corporate filing, compliance, and retrieval services, supporting law firms, financial institutions, and...

  • Bidding Specialist

    1 week ago

    Baguio, Philippines ThinkBIT Solutions Phils. Inc. Full time

    Overview Job description We are seeking a highly motivated and detail-oriented Bidding Specialist to join our growing team. The Bidding Specialist will be responsible for identifying, analyzing, and responding to Requests for Proposals (RFPs), Invitations for Bids (IFBs), and other procurement opportunities. This role requires a strong understanding of the...

  • Tax and Compliance Specialist

    2 weeks ago

    Baguio, Philippines Planate Management Group Full time

    We are seeking a knowledgeable and experienced Tax Regulatory and Compliance Specialist to manage VAT exemption processes and ensure full compliance with Philippine tax regulations. This role involves coordination with government agencies and the U.S. Embassy to secure necessary clearances, track milestones, and support foreign tax relief implementation....

  • Hr & Recruitment Specialist - Non-Volume Hiring

    2 weeks ago

    Baguio, Philippines Buscojobs Full time

    Junior Talent Acquisition Partner Urgent Remote Pasig, Palawan Weave Solutions Inc. Posted today Job Description Key Responsibilities: Analyze industry, product, and geographical trends in talent. Determine appropriate recruiting sources for advertising and posting positions. Possibly specialize in technical recruiting and/or highly specialized executive...

  • HR Operations Specialist

    4 days ago

    Baguio City, Cordillera, Philippines Emapta Full time $40,000 - $60,000 per year

    Deliver World-Class HR Support with Excellence Bring your expertise to a role that connects people and processes. Step into a global career in HR where your expertise impacts employee experiences across borders. This role offers international exposure, growth opportunities, and the chance to make your mark in the global outsourcing industry; all while...

  • Sales Operations Admin

    2 weeks ago

    Baguio, Philippines MySigrid Full time

    Overview MySigrid is a Remote Staffing Solutions provider powered by technology. We provide the right people, platform, and processes to optimize busy executives' lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and on target. We aim to democratize executive support access and create jobs...

  • Credit Investigator

    4 days ago

    Baguio City, Cordillera, Philippines Radiowealth Finance Company Full time ₱120,000 - ₱168,000 per year

    Responsible for the credit investigation and collection in a branch in accordance with the company standards to attain company goals and objectives. Process owner in terms of booking, Collection Efficiency, Remedial Management, Real and Property Owned and Acquired Management.Duties and Responsibilities:Sales and MarketingAchieves booking target by...

  • Site Acquisition Specialist

    2 days ago

    Baguio City, Cordillera Admin Region, Philippines Asticom Technology Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Description:Identify and secure all required permits, clearances, and approvals from LGUs and national government agencies.Prepare and submit complete and compliant permit application packages, including site plans, building permits, barangay clearances, ECC/CNC documents, and other supporting materials.Monitor and track the status of all permits and...