Client Engagement Specialist

4 weeks ago

Tarlac City, Philippines StratifyIQ Full time

Overview We’re a U.S.-based company with team members across the Philippines, and we’re looking for a Client Engagement Specialist to join our remote team. If you enjoy building relationships, solving problems, and delivering exceptional customer service, this may be the role for you. This position is highly interactive and client-facing—ideal for someone confident on video, great with communication, and motivated to help clients succeed. Base pay range $7,200.00/yr - $9,600.00/yr Responsibilities Conduct client-facing video calls and screen shares to guide users and build strong rapport Manage a portfolio of 75–100 clients, ensuring a high level of satisfaction and product adoption Respond to customer inquiries and provide solutions via video, email, and chat Track client activity, update records, and follow up consistently to support retention Identify upsell opportunities and support overall account growth Qualifications 1–3 years of account management, customer success, or client-facing experience (must be clearly shown on your resume) Excellent spoken and written English with professional communication skills Strong comfort level with live video calls and screen-sharing presentations Highly organized, proactive, and detail-oriented Familiarity with tools like Salesforce, SalesLoft, ZenDesk, or similar (a plus, not required) Experience managing multiple client accounts and meeting retention or upsell goals Ability to work independently in a fast-paced, remote environment Stable internet connection of at least 200 Mbps Dual-monitor setup and distraction-free workspace Compensation Training Pay: $7,200 USD per year Post-Training Salary: $8,400 USD per year Performance-based growth opportunities available Why Work With Us Join a growing, U.S.-based company that values its global team Be part of a supportive and collaborative work culture 100% remote work, long-term opportunity Note: This description excludes unrelated postings and focuses on the Client Engagement Specialist role as described above. #J-18808-Ljbffr

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