Customer Care Executive – Healthcare – Cebu, Philippines
3 weeks ago
Job Description Job Summary: As a customer care executive in Cebu, you will play a crucial role in assisting customers with their healthcare-related inquiries. You will be responsible for making outbound calls to healthcare providers and ensuring customer satisfaction by offering accurate, professional, and efficient service. The role involves documenting call activities in CRM systems, maintaining a professional rapport with customers, and working collaboratively with a team to meet service goals. Job Duties & Responsibilities: As part of the healthcare customer care team in Cebu, your key responsibilities will include: Outbound Calls: Call physicians’ offices, clinics, or other healthcare providers. CRM Documentation: Accurately document all customer interactions, call activities, and account details using a CRM platform. Professional Environment: Use standard office equipment, including computers and softphones, to efficiently perform your duties. Customer Service Excellence: Demonstrate exceptional communication skills—both verbal and written—while handling inquiries and concerns. Active Listening: Utilize active listening skills to understand customer needs and provide effective solutions. Organization & Planning: Exhibit strong organizational and planning skills to manage tasks and meet objectives effectively. Professionalism: Maintain clear and articulate communication to ensure positive customer experiences on every call. Independent & Team Player: Capable of working independently as well as contributing to team goals, driving overall success. Problem Solving: Leverage your problem-solving skills and prior knowledge to resolve customer issues effectively. Multi-tasking: Balance multiple customer interactions and adjust priorities to meet service and performance goals. Job Requirements Experience: Prior experience in the medical field, pharmaceuticals, or customer service is a plus but not mandatory. Recent college graduates or those new to the industry are encouraged to apply. Communication: Excellent verbal and written communication skills are essential for interacting confidently and professionally with customers. Organizational Skills: Strong ability to organize, prioritize, and follow up on tasks efficiently. Decision-Making: Demonstrated judgment and decision-making skills, with the ability to lead, motivate, and take initiative. Complex Information Understanding: Ability to learn, analyze, understand, and convey complex information clearly and concisely. SKILLS AND QUALIFICATIONS: Customer Service Motivation for Sales Meeting Goals Self-Confidence Product-Knowledge Presentation Skills Client Relationships Self-Motivated Why Join Fusion CX? At Fusion CX Cebu, we believe in creating a positive work environment where employees thrive. Are you looking for a call center to hire in Cebu? Do you seek exciting Cebu hiring opportunities as a customer service representative or call center agent in the healthcare sector? In that case, we offer the perfect platform to grow beyond these traditional roles and step into the world of customer experience specialists. With endless career advancement options, a competitive salary, performance-based incentives, and flexible shifts for a balanced lifestyle, we’re committed to helping you succeed. Join a global company that values professional development and offers opportunities for international career growth. Apply today to join as a customer care executive in Cebu and be part of a dynamic team that supports your growth every step of the way #J-18808-Ljbffr
-
Customer Care Executive
5 days ago
Quezon City, National Capital Region, Philippines Stemz Healthcare Full time ₱150,000 - ₱250,000 per yearCompany DescriptionSince 2015, Stemz Healthcare has been committed to revolutionizing healthcare services worldwide. Utilizing cutting-edge technology, including Machine Learning and Artificial Intelligence, Stemz ensures the highest quality of patient care and efficiency. With a strong global presence, Stemz Healthcare is dedicated to delivering superior...
-
Customer Care Specialist
2 weeks ago
Cebu City, Philippines Clinica Prime Cebu, Incorporated Full timeCustomer Care Specialist (Patient Care & Support) CPCI - Clinica Oakridge 2F Oakridge IT Center 1, 880 A.S. Fortuna Street, Banilad, Mandaue City, Cebu About the Role We are hiring a Customer Care Specialist to join our growing clinic team! You’ll be the first point of contact for patients—providing excellent service, assisting with appointments, and...
-
Customer Care Executive
2 weeks ago
Lucena City, Calabarzon, Philippines Stemz Healthcare Full time ₱104,000 - ₱130,878 per yearPosition:Customer Care ExecutiveLocation: ND DiagnosticQuezon, PhilippinesDepartment:Customer Service/ Medical ServicesReports To:Customer Service & LAB Operations ManagerJob SummaryWe are seeking aMedical Services Coordinatorto assist patients and stakeholdersover callsregarding medical tests, appointment scheduling, document verification, and general...
-
Customer Care Executive – Sales – Energy – Cebu
3 weeks ago
Cebu City, Philippines Fusion CX Full timeReady to take on an exciting opportunity in the heart of Cebu? Are you a customer service professional searching for call center jobs in Cebu or call center sales jobs in Cebu? Join Fusion CX for a fantastic Cebu hiring experience! Fusion CX is looking for motivated individuals to fill the roles of Customer Care Executive, call center agent, and sales...
-
Cebu City, Philippines Fusion CX Full timeJob Description About the Role This hybrid role is based in either Manila or Cebu and reports directly to our VP of Client Success. The Client Success Manager will be responsible for ensuring client satisfaction, building and maintaining strong client relationships, managing customer retention programs, and providing exceptional customer service. Daily tasks...
-
Cebu City, Philippines Fusion CX Belize Full timeOverview Are you passionate about driving client success and shaping long-term partnerships? At Fusion CX, we believe client relationships are built on trust, collaboration, and measurable results. We’re hiring a Client Success Manager to lead one of our key Healthcare accounts, ensuring seamless delivery, account growth, and exceptional client...
-
Customer Development Manager- Cebu City
3 weeks ago
Cebu City, Philippines Colgate-Palmolive Full timeJoin to apply for the Customer Development Manager- Cebu City role at Colgate-Palmolive 2 days ago Be among the first 25 applicants Join to apply for the Customer Development Manager- Cebu City role at Colgate-Palmolive No Relocation Assistance OfferedJob Number # - Cebu City, Cebu, PhilippinesWho We AreColgate-Palmolive Company is a global consumer products...
-
Healthcare Customer Support Specialist
1 week ago
Cebu City, Philippines The Hird Corp. Full timeOverview Join our Cebu City team as an On-Site Healthcare Customer Support Specialist! Handle healthcare inquiries with care, explain billing and claims clearly, resolve issues efficiently, and escalate when needed. Accurately document interactions and follow guidelines to ensure top-notch service. Responsibilities Handle healthcare inquiries with care,...
-
Customer Care Associates in Cebu site
3 weeks ago
Cebu City, Philippines Talent Outsourcing Channel Solutions Full timeJoin to apply for the Customer Care Associates in Cebu site role at Talent Outsourcing Channel Solutions . Overview The Customer Care Associates position is based in Cebu. This role requires effective English communication, being amenable to on-site work and shifting schedules, and meeting the qualifications listed. Qualifications at least HS/SHS graduate at...
-
Cebu City, Philippines Fusion CX Belize Full timeOverview Fusion CX Belize is hiring a Client Success Manager to lead one of our key Healthcare accounts. This hybrid role is based in Manila or Cebu and reports to the VP of Client Success. The position focuses on ensuring client satisfaction, building and maintaining strong client relationships, managing customer retention programs, and delivering...
