Client Success Manager – Healthcare Account –Cebu, Philippines

3 weeks ago

Cebu City, Philippines Fusion CX Full time

Job Description

About the Role This hybrid role is based in either Manila or Cebu and reports directly to our VP of Client Success. The Client Success Manager will be responsible for ensuring client satisfaction, building and maintaining strong client relationships, managing customer retention programs, and providing exceptional customer service. Daily tasks include analyzing client data to enhance service delivery, resolving client issues, and developing strategies to improve overall client experience. If you are exploring Client Success Manager jobs in Cebu or Healthcare BPO leadership roles in the Philippines, this is your chance to grow with a global company that values both people and performance.

  • Build and maintain strong client relationships, serving as the primary point of contact.
  • Partner with internal teams to align operations with client expectations.
  • Monitor account performance, analyze trends, and identify areas for improvement.
  • Develop and execute solutions to meet client goals and ensure satisfaction.
  • Drive strategic initiatives that enhance client outcomes and account growth.
  • Provide insights, reports, and recommendations directly to the VP of Client Success.
  • Manage escalations with professionalism, urgency, and a solutions-first mindset.
Job Requirements

Skills & Experience

  • Customer Satisfaction and Customer Service Skills
  • Strong Analytical Skills
  • Expertise in Customer Retention and Relationship Building
  • Excellent communication and problem-solving skills
  • Ability to work independently and remotely
  • Experience in the healthcare industry is a plus
  • Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field
Why Join Fusion CX?

Why Join Fusion CX? At Fusion CX, we empower our leaders with the tools and freedom to make a meaningful impact. In this role, you’ll be at the center of shaping client outcomes while developing your own leadership journey in a culture that prioritizes people.

  • Take ownership of a high-impact Healthcare account with room for growth.
  • Work alongside senior executives and decision-makers.
  • Be part of a global company where innovation drives client success.
  • Access structured leadership development and career progression.
  • Join a collaborative, multicultural team where your contributions truly matter.

Searching for Client Success Manager jobs in Cebu, Healthcare BPO leadership roles, or exciting career opportunities in the Philippines? Apply today and build a career that makes a difference with Fusion CX.

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