IT Infrastructure Manager

2 weeks ago

Quezon City, Philippines Robinsons Retail Holdings, Inc. Full time

Essential Duties and Responsibilities

  • Manage all Retail infrastructure, including head office, data center, cloud and store infrastructure
  • Understand and deliver all Retail network and data requirements
  • Ensure all infrastructure adhere to any and all Retail IT compliance requirements
  • Manage and develop the Retail Infrastructure team
  • Must have 5+ years of team management experience to effectively lead and develop the Retail Infrastructure team
  • On-time and accurate delivery, tracking and coordination of all IT services, maintenance and support needed by all business units
  • Manage multiple vendors, whilst developing strategies to improve SLA and performance
  • Evaluates available technologies and architecture adequate for Retail industry/organization business needs.
  • Interface with management and vendors to design and implement new solutions to meet business objectives.
  • Ensure that internal and vendor Service Level Agreements (SLAs) are met.
  • Deliver business results using IT solutions that are cost effective and logical
  • Review and evaluate third party service providers on a regular and periodic basis and ensure that the over-all performance is within its goal and objectives.
  • Performs and implements "Performance Improvement Program" by coaching employees who are below average, counselling employees with behavioral problem and mentoring high potential employees.
  • Design, develops and recommend appropriate training program for the Team that will further enhance and hone their technical competencies.
  • Helps screen qualified applicants in accordance with the company's policy and guidelines in selection and staffing.
Qualifications
  • Bachelor's/College Degree in any of the following discipline: Accountancy/Finance/Management Engineering, Business Administration, Computer Science/Information Technology, Mathematics, Science & Technology
  • Work experience and competencies / Skills requirements
  • Must have at least five (8) years' experience in the following:
  • Minimum of 8 years' experience is required for this position
  • Hands-on experience in various IT technologies relating to Retail including, but not limited to Network, Systems (Servers, Virtual Machines, Cloud Infrastructure, etc.)
  • Experience and extensive knowledge in technology solutions for Retail and other similar industry
  • Any retail exposure is essential for understanding technology solutions within the retail environment
  • Deep knowledge or experience on interoperability and integration of various ERP systems, network and cloud deployment
  • Experience in financial forecasting/budgeting and allocations of IT cost and allocation
  • Strong interpersonal and communications skills and the ability to work effectively within a complex organization
  • Ability to gather data, compile information and prepare reports and create professional presentation materials for projects and documentation
  • High level of expertise in M365, and other productivity tools
  • Ability to work weekends and various shifts as required/needed.
  • With Project Management skills
  • General knowledge in managing and implementing
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