Director of Infrastructure

Director of Infrastructure & Digital Experience (AVD/Network/Voice)

Location: Quezon City

Work Set-up: Onsite

Work Shift: Night Shift / Shifting Schedule

Budget: Open (commensurate with experience)

About the Role

We are looking for a visionary and hands-on Director of Infrastructure & Digital Experience who will lead our Azure Virtual Desktop (AVD), Network, and Voice (Genesys Cloud) operations. This role is critical to ensuring seamless user experiences, high availability, and operational excellence across enterprise IT infrastructure.

If you are a strategic leader with proven expertise in driving network modernization, cloud transformation, and voice platform optimization, we want you to lead our team in delivering secure, scalable, and innovative technology solutions.

Key Responsibilities

• Define and execute the roadmap for infrastructure services aligned with business goals and digital transformation.
• Lead the design, deployment, and optimization of Azure Virtual Desktop environments.
• Oversee the strategy, implementation, and support of Genesys Cloud voice platforms.
• Manage and modernize enterprise network infrastructure (LAN, WAN, SD-WAN, VPN, Wi-Fi) with a focus on security, resilience, and uptime.
• Partner with global and regional IT leaders to deliver scalable and secure solutions.
• Direct day-to-day IT operations, including monitoring, incident management, change management, and capacity planning.
• Ensure IT services meet or exceed SLAs, compliance standards, and business continuity plans.
• Oversee lifecycle management of IT assets, endpoint security, patching, and configuration standards.
• Drive user productivity initiatives through device standardization, automation, and self-service tools.
• Lead, mentor, and develop cross-functional infrastructure and IT support teams.
• Act as the escalation point for high-impact incidents and operational issues.
• Foster a culture of innovation, accountability, and continuous improvement.

Qualifications

• Associate's or Bachelor's Degree in Computer Science, IT, or related discipline (relevant experience may substitute).
• 15+ years of progressive IT infrastructure experience, with 5+ years in senior leadership roles.
• Proven expertise in:
• Azure Virtual Desktop (AVD) and cloud-based desktop services
• Genesys Cloud voice platforms
• Network architecture and enterprise operations
• IT operations frameworks (ITIL, ServiceNow, monitoring tools)
• Strong track record in leading IT teams in high-availability, customer-facing environments (BPO, Telco, or large enterprise preferred).
• Excellent leadership, stakeholder engagement, and communication skills.
• Relevant certifications (Microsoft, Cisco, Genesys, ITIL, etc.) are a plus.

Why Join Us?

• Opportunity to lead mission-critical infrastructure for a global organization.
• Open budget for top talent.
• Collaborative environment that values innovation and leadership excellence.
• Career growth in a future-ready IT leadership role.

Apply now and take the lead in shaping the future of our IT infrastructure and digital experience.

Job Type: Full-time

Application Question(s):

• How many years of experience do you have in IT Infrastructure?

How many years of experience do you have in a senior or IT leadership role?

How many years of experience do you have in the BPO industry?

Have you worked with IT operations frameworks such as ITIL, ServiceNow, or monitoring tools?

Years of experience in the following:

Azure Virtual Desktop (AVD) -

Genesys Cloud voice platforms -

Network architecture and operations:

Current Salary:

Expected Salary:

Notice Period:

Reason for leaving/exploring opportunities:

Are you amenable to work onsite?

Are you amenable to work in Quezon City

Are you amenable to work in a Night Shift/Shifting Schedule?

Active Viber:

Active email:

Work Location: In person