Head of Infrastructure

2 weeks ago


Quezon City, Philippines ECLARO Full time

ECLARO Quezon City, National Capital Region, Philippines

Head of Infrastructure

ECLARO Quezon City, National Capital Region, Philippines

Role Title: Head of Infrastructure

Position Overview:
The Head of Infrastructure - Philippineswill be responsible for leading the Philippines infrastructure team, ensuring operational excellence, team engagement, and service delivery aligned with global standards. Reporting to the US Head of Infrastructure, this leader will oversee day-to-day infrastructure operations, manage KPIs, foster a high-performing and collaborative culture, and drive talent retention and development initiatives.
Key Responsibilities:

  • Infrastructure Operations Management
    • Oversee infrastructure support, systems management, network operations, and service availability across the Philippines operations.
    • Ensure compliance with global IT standards, security protocols, and operational policies.
    • Drive continuous improvement in infrastructure services to meet evolving business needs.
  • Performance and KPI Management
    • Monitor, manage, and report on operational KPIs related to uptime, incident resolution, service requests, and infrastructure project delivery.
    • Analyze operational metrics to identify trends, address gaps, and proactively improve service performance.
  • Team Leadership and Talent Management
    • Lead, mentor, and develop a team of infrastructure professionals, fostering an environment of accountability, innovation, and continuous learning.
    • Create and implement strategies to drive employee engagement, professional development, and retention.
    • Act as a culture carrier, promoting collaboration, ownership, and alignment with global company values.
  • Stakeholder Collaboration
    • Serve as the primary liaison between the Philippines infrastructure team and the global infrastructure leadership.
    • Work closely with peers in IT operations, cybersecurity, applications, and business units to ensure infrastructure services meet organizational needs.
  • Strategic Support and Transformation
    • Support initiatives to modernize infrastructure, implement new technologies, and drive digital transformation goals.
    • Partner with global and regional leadership on strategic infrastructure projects and business continuity planning.
Qualifications:
  • 10+ years of infrastructure leadership experience within global organizations, ideally in insurance, financial services, or shared services environments.
  • Strong technical knowledge across infrastructure domains including network management, server management, cloud computing, and IT security best practices.
  • Demonstrated experience managing KPIs and using data to drive operational improvements.
  • Proven track record of building, developing, and retaining high-performing teams.
  • Strong understanding of IT service management (ITSM) frameworks such as ITIL.
  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field required; Master’s degree or certifications (e.g., ITIL, PMP) preferred.
Key Competencies:
  • Results-oriented leadership with operational discipline
  • Strong people management and coaching skills
  • Data-driven decision-making and KPI management
  • Excellent communication and stakeholder management abilities
  • Change management and process improvement mindset
  • High integrity and cultural sensitivity
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Other
Job function
  • Job function Information Technology
  • Industries Staffing and Recruiting

Referrals increase your chances of interviewing at ECLARO by 2x

Get notified about new Head of Infrastructure jobs in Quezon City, National Capital Region, Philippines .

Head of Manila Hub & Head of Technology, Manila

Manila, National Capital Region, Philippines 2 weeks ago

Taguig, National Capital Region, Philippines 1 month ago

Mandaluyong, National Capital Region, Philippines 10 months ago

Pasay, National Capital Region, Philippines 1 week ago

Marikina, National Capital Region, Philippines 4 days ago

Pasig, National Capital Region, Philippines 10 months ago

Makati, National Capital Region, Philippines 4 weeks ago

Makati, National Capital Region, Philippines 3 weeks ago

Taguig, National Capital Region, Philippines 2 days ago

Pasay, National Capital Region, Philippines 3 weeks ago

Head of Infrastructure and Cybersecurity

Muntinlupa City, National Capital Region, Philippines 5 days ago

Head of Infrastructure and Cybersecurity

Manila, National Capital Region, Philippines 5 days ago

Taguig, National Capital Region, Philippines 2 days ago

Taguig, National Capital Region, Philippines 3 weeks ago

Pasay, National Capital Region, Philippines 1 week ago

IT Section Head (Customer Relationship Management Delivery)

National Capital Region, Philippines 3 weeks ago

Pasay, National Capital Region, Philippines 3 weeks ago

Taguig, National Capital Region, Philippines 22 hours ago

AVP, Head of IT Architecture and Infrastructure

Taguig, National Capital Region, Philippines 1 day ago

Head of Release Management - Remote (PH)

National Capital Region, Philippines 3 weeks ago

Head of Release Management - Remote (PH)

Taguig, National Capital Region, Philippines 3 weeks ago

IT Planning and Program Management Department Head (Manager)| Networld Capital Ventures, Inc.

Makati, National Capital Region, Philippines 3 weeks ago

IT Section Head - Customer Relationship Management (CRM) Platforms

National Capital Region, Philippines 1 month ago

Manila, National Capital Region, Philippines 3 weeks ago

Makati, National Capital Region, Philippines 1 week ago

Taguig, National Capital Region, Philippines 1 year ago

Makati, National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 4 days ago

Taguig, National Capital Region, Philippines 5 months ago

Taguig, National Capital Region, Philippines 2 weeks ago

Makati, National Capital Region, Philippines 3 weeks ago

Information Technology – IT Data and Analytics Data Engineering Unit Head

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Quezon City Central Post Office, Philippines Infinity One Globaltech Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    The Sales Head is responsible for leading and managing sales team to achieve revenue targets and drive growth within the infrastructure market. This role involves identifying and acquiring new business opportunities in the government and private sectors, building strategic partnerships, managing high-value client relationships, and ensuring sales targets are...


  • Makati City, National Capital Region, Philippines Infinity One Technologies Corp. Full time ₱2,000,000 - ₱2,500,000 per year

    Job description:The Sales Head is responsible for leading and managing sales team to achieve revenue targets and drive growth within the infrastructure market. This role involves identifying and acquiring new business opportunities in the government and private sectors, building strategic partnerships, managing high-value client relationships, and ensuring...


  • Quezon City, Philippines Robinsons Retail Holdings, Inc. Full time

    Essential Duties and Responsibilities Manage all Retail infrastructure, including head office, data center, cloud and store infrastructure Understand and deliver all Retail network and data requirements Ensure all infrastructure adhere to any and all Retail IT compliance requirements Manage and develop the Retail Infrastructure team Must have 5+ years of...


  • Quezon City, National Capital Region, Philippines Staff Domain Inc Full time

    About the Role We're looking for a strategic, hands-on leader to take the reins of our global IT infrastructure and facilities operations. As the Global Head of IT & Facilities , you'll be the backbone of our technology and workplace ecosystem - ensuring our systems are secure, our teams are supported, and our spaces run like clockwork.This role blends...

  • engineering head

    3 weeks ago


    Makati City, National Capital Region, Philippines Our Lady of Fatima University Full time

    Join Fatima University Medical Center and be part of the fastest growing tertiary hospital in the country today. We are looking for a versatile and experienced Engineer to oversee the maintenance of multiple buildings and the planning and construction of farm infrastructure. The successful candidate will be responsible for ensuring the structural integrity,...

  • engineering head

    3 weeks ago


    Makati City, National Capital Region, Philippines Our Lady of Fatima University Full time

    Join Fatima University Medical Center and be part of the fastest growing tertiary hospital in the country today.We are looking for a versatile and experienced Engineer to oversee the maintenance of multiple buildings and the planning and construction of farm infrastructure. The successful candidate will be responsible for ensuring the structural integrity,...


  • Quezon City, National Capital Region, Philippines SHORE Solutions Inc. Full time

    Head of Technology, Service Delivery page is loadedHead of Technology, Service Delivery Apply locations Quezon City time type Full time posted on Posted Yesterday time left to apply End Date: August 29, 2025 (30+ days left to apply) job requisition id R10848We're an award-winning global outsourcer providing contact center and back office services on behalf...


  • Quezon City, National Capital Region, Philippines Q2 HR Solutions Inc. Full time ₱2,500,000 - ₱6,000,000 per year

    Job Summary:The Head of Information Technology provides strategic leadership and direction in ensuring the seamless delivery of IT services across the organization's 45 community malls. This role is responsible for leading and managing three major pillars: IT Operations, IT Systems, and IT Infrastructure. The posit...


  • Quezon City, National Capital Region, Philippines Q2 HR Solutions Inc. Full time

    Overview Job Summary: The Head of Information Technology provides strategic leadership and direction in ensuring the seamless delivery of IT services across the organization's 45 community malls. This role is responsible for leading and managing three major pillars: IT Operations, IT Systems, and IT Infrastructure. The position ensures the organization's IT...


  • Quezon City, National Capital Region, Philippines Q2 HR Solutions Inc. Full time

    OverviewJob Summary:The Head of Information Technology provides strategic leadership and direction in ensuring the seamless delivery of IT services across the organization's 45 community malls. This role is responsible for leading and managing three major pillars: IT Operations, IT Systems, and IT Infrastructure. The position ensures the organization's IT...