Service Delivery Manager

Job Description: Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns. Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...

Experience Level: 8–10 years in IT, 3–5 years in Application Development/Support Key Responsibilities: Lead IT service delivery and manage end-to-end project execution. Oversee incident, problem, and change management processes. Collaborate with cross-functional teams and vendors. Ensure adherence to ITIL and service management best...

Job Opening ACCOUNT MANAGER Job Industry Information Services Job Type Full-Time Experience Level Mid-Senior Level Date Posted Job Location MakatiMakatiMakatiMakatiPhilippines Company Information ACCOUNT MANAGER Job Description Be Faithful and diligent in coming to work daily and conforms to work hours Complete all required training, discussions, meetings,...

Senior Service Delivery Manager Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and...

I. PURPOSE A service delivery manager oversees the delivery of services or service technology to a company's clients or customers. The manager establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes. II. DUTIES AND RESPONSIBILITIES The Manager...

The Service Delivery Process Lead is responsible for establishing and governing service delivery processes across SupportOps. This role ensures ITIL-aligned practices, maintains the service catalog, and drives SLA compliance and reporting. Working closely with Technical Business Analysts, Data Operations, and Quality Assurance teams, the Process Lead will...

OpenText, Makati, National Capital Region, Philippines Service Delivery Consultant The opportunity: The role of a Cloud Service Delivery Manager (internal job title) is to manage the end-to-end delivery in Manila. This includes collaborating with cross‑functional teams to ensure client requests are delivered on time and issues are resolved accordingly. You...

Job Title: Delivery Manager – Platform and Data Analytics Project Department: IT and Data Analytics Employment Type: Full-time | On-site / Hybrid (as applicable) Job Summary The Delivery Manager oversees the end-to-end execution of Platform and Data Analytics projects , ensuring delivery within scope, timeline, and budget while adhering to bank standards....

Delivery Manager – Customer Data Program Job Title: Delivery Manager – Customer Data Program Department: IT and Data Analytics Employment Type: Full-time | On-site Job Summary: The Delivery Manager under the Customer Data Program will be responsible for the end-to-end delivery of Data and Analytics projects, ensuring initiatives are completed within...

I DUTIES AND RESPONSIBILITIESInvolved in the creation Service Level AgreementsFacilitates periodic evaluation and negotiation of SLA's.Translates customer requirements into working instructions for Service Delivery.Mitigating and solving escalations with urgency and determinationProvide regular update to customers for on-going activities such as...