Service Delivery Manager

3 weeks ago

Makati City, National Capital Region, Philippines Questronix Corporation Full time

Job Description:

  • Client Relationship Management:
    • Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.
  • Service Level Agreement (SLA) Management:
    • Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service delivery.
  • Team Leadership:
    • Leading and motivating service delivery teams, assigning tasks, and providing coaching and support to ensure optimal performance.
  • Performance Monitoring:
    • Defining key performance indicators (KPIs), tracking service delivery metrics, and analyzing data to identify areas for improvement.
  • Issue Resolution:
    • Managing escalations, investigating service disruptions, and coordinating timely resolution of client issues.
  • Reporting and Communication:
    • Preparing regular performance reports for stakeholders, including client updates on service delivery status and key metrics.
  • Process Improvement:
    • Identifying opportunities to optimize service delivery processes, implementing changes to enhance efficiency and effectiveness.
  • Budget Management:
    • Monitoring service delivery costs, identifying potential cost-saving measures, and managing budgets within allocated limits.
  • Stakeholder Management:
    • Collaborating with cross-functional teams across the organization to ensure alignment with service delivery objectives.

Qualifications:

  • Strong Communication Skills:
    • Excellent written and verbal communication to effectively interact with clients, stakeholders, and team members.
  • Leadership Abilities:
    • Proven ability to lead and motivate teams, delegate tasks, and foster collaboration.
  • Analytical Skills:
    • Data analysis skills to interpret performance metrics and identify areas for improvement.
  • Problem-Solving Skills:
    • Ability to diagnose issues, develop solutions, and manage complex situations effectively.
  • Customer Focus:
    • Deep understanding of customer needs and commitment to delivering exceptional service.
#J-18808-Ljbffr

  • Service Delivery Manager

    1 week ago

    Makati City, National Capital Region, Philippines ABBE Technology Solutions Inc. Full time $104,000 - $130,878 per year

    We are seeking an experiencedService Delivery Manager (Oracle NetSuite)to lead and oversee the successful delivery of NetSuite projects and ongoing services. This role ensures that client implementations, enhancements, and support engagements are delivered on time, within scope, and to the highest standards of quality. The Service Delivery Manager will serve...

  • Service Delivery Manager

    1 week ago

    Makati City, National Capital Region, Philippines ABBE Technology Solutions Inc. Full time

    OverviewWe are seeking an experienced Service Delivery Manager (Oracle NetSuite) to lead and oversee the successful delivery of NetSuite projects and ongoing services. This role ensures that client implementations, enhancements, and support engagements are delivered on time, within scope, and to the highest standards of quality. The Service Delivery Manager...

  • IT Service Delivery Manager

    19 hours ago

    Makati City, National Capital Region, Philippines Aspiree Inc. Full time ₱1,300,000 - ₱1,560,000 per year

    QualificationsEducation & ExperienceBachelor's degree in information technology, Computer Science, Engineering, or related field.Minimum 5–7 years of experience in IT service delivery, project management, or operations management.Proven experience managing large-scale service delivery contracts, preferably within the banking/financial sector.Strong...

  • Service Delivery Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Questronix Corporation Full time

    Job Description:Client Relationship Management:Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.Service Level Agreement (SLA) Management:Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...

  • Service Delivery Manager

    4 weeks ago

    Makati City, National Capital Region, Philippines Avaloq Full time

    Service Delivery Manager - Makati City  Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around...

  • Service Delivery Manager

    3 weeks ago

    Makati City, National Capital Region, Philippines Avaloq Full time

    Service Delivery Manager - Makati City  Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around...

  • IT Service Delivery Manager

    20 hours ago

    Makati City, National Capital Region, Philippines Aspiree Careers Full time ₱1,200,000 per year

    ROLE SUMMARYThe Service Delivery Manager (SDM) is accountable for the end-to-end delivery of services under theBranch Tellering (BT). This role ensures that all contracted services are delivered in line with agreedSLAs, budget, and quality standards, while fostering strong client relationships and drivingoperational excellence. The SDM acts as the primary...

  • IT Service Delivery Manager

    19 hours ago

    Makati City, National Capital Region, Philippines Aspiree Inc. Full time ₱1,200,000 - ₱1,800,000 per year

    ROLE SUMMARYThe Service Delivery Manager (SDM) is accountable for the end-to-end delivery of services under the Branch Tellering (BT). This role ensures that all contracted services are delivered in line with agreed SLAs, budget, and quality standards, while fostering strong client relationships and driving operational excellence. The SDM acts as the primary...

  • Service Delivery Manager

    3 days ago

    Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱900,000 - ₱1,200,000 per year

    I. PURPOSEA service delivery manager oversees the delivery of services or service technology to a company's clients or customers. The manager establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.II. RESPONSIBILITIESThe Manager is responsible...

  • Service Delivery Manager

    4 weeks ago

    Makati City, National Capital Region, Philippines Avaloq Full time

    Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...