Customer Care

17 hours ago

Metro Manila Philippines ConnectOS Full time

Join to apply for the Customer Care (NDIS, Hybrid) role at ConnectOS . Schedule Monday - Friday (6:00 AM - 3:00 PM PHT) What are we looking for? Previous experience in a customer service role is preferred. Excellent communication and interpersonal skills. Ability to work in a fast‑paced environment and handle stressful situations. Strong problem‑solving abilities and attention to detail. Demonstrating a positive attitude toward older people, with an understanding of their needs and a commitment to uphold their rights as individuals. What will you do? Client Engagement: Develop and implement strategies to foster positive relationships with clients, their families, and relevant stakeholders; act as the primary point of contact; address and resolve complaints; conduct follow‑up communications. Approval Assistance: Assist clients in navigating the approval process for home care packages, understanding eligibility criteria, completing documentation, and liaising with authorities; provide guidance on selecting appropriate packages; collaborate with internal teams to streamline approvals. Marketing Support: Contribute to marketing campaigns to raise awareness of home care packages to CALD background communities; maintain deep understanding of the company's products and services; gather customer feedback to improve offerings. Administrative Tasks: Assist with CHSP referrals and intake; maintain accurate consumer records; data entry, document management; participate in meetings; undertake clerical duties (filing, photocopying, transcribing, faxing); assist rostering team with schedules; respond to telephone and email enquiries; liaise with departments and external stakeholders. Benefits & perks Hybrid (3x onsite, 2 days WFH) Medical, Dental Coverage and Life insurance from day 1 of employment Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) Competitive salary package and annual appraisal Financial Assistance Program Mandatory Government Benefits and 13th Month Pay Complimentary Sleeping Quarters, Coffee at no cost Complimentary Office Fitness and Wellness Facilities at no cost Regular Company Events, Work‑Life Balance, and Career growth opportunities Accessible location at the heart of Metro Manila – Mega Tower, EDSA Equal Employment Statement Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, or marital status. ConnectOS ensures the full confidentiality of the data it processes. #J-18808-Ljbffr

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