Auction Compliance Coordinator

Employment Type: Full-Time EmploymentWork Setup: Onsite onboarding for two to four weeks, followed by a transition to a remote setup.Work Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: 50,000 PHP to 60,000 PHP/Monthly Position Overview: We are seeking a detail-oriented Auction Drafts and Compliance Coordinator to ensure the seamless and compliant execution of our auction lifecycle. In this pivotal role, you will be responsible for the end-to-end setup and preparation of auctions, meticulously reviewing all listings to guarantee they meet regulatory and company standards. Your key duties will include managing auction documentation and timelines, proactively mitigating customer risks, and collaborating with internal teams to resolve issues. The ideal candidate is highly organized, possesses a strong compliance mindset, and thrives in a fast-paced, operational environment where accuracy and timeliness are paramount. You will play a critical role in maintaining the integrity of our auctions and ensuring a flawless client experience. Responsibilities Auction Setup and Preparation: Assisting with auction setup, configuration, and troubleshooting. Coordinate the upload and management of photos, documents, and other digital assets within the compliance software platform. Compliance Review: Maintain account manager success by ensuring customer accounts are compliant and on time and in the right phase. This includes reviewing the processes and the platforms to make sure the information is accurate and report any bugs if found. Ensure all auctions and listings comply with regulatory and company standards. Assist in preparing compliance reports and audit documentation as needed. Team Collaboration: Collaborate with internal teams to resolve client issues and optimize service delivery. Documentation and Record Management: Maintain accurate records of auction drafts, proofs and launches in auction and ops trackers. Monitor auction timelines, deadlines, and client deliverables to ensure smooth operations. Daily Control on Customer Risks: Maintain oversight of account statuses, addressing potential issues proactively and participating in weekly operational reviews to ensure customer satisfaction. Proactively identify opportunities to improve client experience and platform usability. Operational Support and Special Projects: Assist in the development, implementation, and maintenance of operational processes and procedures. Provide day-to-day support to ensure smooth and efficient operations across different departments. Participate in special projects and ensure operation and customer activities comply with standards to ensure impeccable service delivery. Job Requirements: At least 3+ years of experience in account coordination, client support, or operations, preferably in SaaS, compliance, or auction-related industries. Familiarity with compliance regulations (e.g., financial, legal, or asset management sectors) is a plus. Strong technical aptitude; experience with compliance software, auction platforms, or digital asset management tools is desirable. Excellent communication skills (written and verbal) with a client-focused approach. Highly organized, with the ability to manage multiple projects and deadlines. Proficiency in Zendesk, Microsoft Office Excel, and collaboration tools (e.g., Slack, Zoom). Problem-solving mindset and ability to work independently and as part of a team. Have a professional and reliable connection and working environment. Experience in the auction, self-storage, real estate, or financial services industry is preferred. Experience with working in a start-up environment is highly preferred. About Intelassist Established in 2007, Intelassist is a remote staffing organization that originated from a collaboration between US-based industry professionals and an experienced operational team in Manila, Philippines. Our US team brings over 20 years of experience in engineering, manufacturing, IT, finance, and high-level operations, while our Manila-based team offers over 15 years of experience in delivering exceptional support to global enterprises. Our coast-to-coast US offices, in collaboration with our dedicated employees in the Philippines, enable us to deliver results to clients in various markets and for a wide range of roles. With over 15 years of experience in the BPO industry, Intelassist places a strong emphasis on organizational resilience and social stewardship to foster lasting, meaningful partnerships within our team and with our clients. At the core of our business lie our people. Our ability to recruit, train, and, most importantly, retain exceptional team members is not only what enables Intelassist to attract the region’s finest talent but also what bestows stability upon our clients through reduced turnover and tangible outcomes. With a workforce of slightly over 1,000 employees, we strike a balance – substantial enough to possess profound insight into the Business Process Outsourcing (BPO) industry, yet intimate enough to maintain the family-like, high-energy work atmosphere that our candidates seek. At Intelassist, we specialize in sourcing, training, and retaining top-tier talent, each exclusively dedicated to meeting our clients’ unique needs. Our proven track record and local presence ensure that Intelassist clients enjoy increased productivity, reduced staff turnover, and significant cost savings. What benefits await you by joining Intelassist? Global career advancement and networking opportunities. Access to both virtual and on-site intensive courses for career and personal development enhancement. Monetary rewards for successful referrals that are hired. Guaranteed weekends off and a total of 20 paid leave days upon regularization. Collaborative work environment Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment, with coverage of up to 100,000 PHP per illness.WHY INTELASSIST? We grow together. We value your effort. We aim to empower you. #J-18808-Ljbffr