Community Manager

Overview Join to apply for the Community Manager role at OLIVER Agency . OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries. As part of The Brandtech Group, we leverage AI technology to enhance efficiency, spark creativity, and drive decision-making in our work. Role: Community Manager Location: Manila, Philippines Work set-up: Remote (servicing offshore clients outside of the Philippines) What you will be doing Omni-channel strategy and content lead for the brand (social, digital, Viber, and community management) Localize regional toolkits and ensure they are relevant to the Philippine market Provide a social media perspective on campaigns, content themes and ideas on the brand Develop a localized content calendar specific to the market’s products and schedules Oversee approval, scheduling and posting of content calendar across social platforms while ensuring brand guidelines & tone are enforced Oversee daily response management, escalation of complaints & inquiries and brand sentiment monitoring on social media pages Keep consistently up to date with social and digital trends and share opportunities or red flags to client & team Supply reports using software for social platforms (i.e., brand and competitor analysis) with in-depth analytics and insights Manage, train and develop junior team members Create and monitor KPIs to ensure delivery of key objectives and growth targets for social Manage and develop positive client relationships Ensure high quality, innovative and on-time delivery of work What you need to be great in this role Ideally 2-3 years of creative agency & community management experience for a key brand Experience working with social media platform, ideally Sprinklr Experience in social media insights & analytics Excellent verbal and written English and Filipino communication skills A keen interest in popular culture, sports and the latest digital trends Self-motivated, working with little supervision Collaborative team player, open minded and non-political Proven ability to communicate and liaise with junior to senior-levels in the business Discreet about all confidential and personal information Driven, proactive, helpful, and an enthusiastic team player High level of thoroughness and accuracy Clear understanding of all OLIVER products Demonstrable leadership abilities Passion for and curiosity about AI and new technologies Understanding and knowledge of AI tools is beneficial, but the ability to learn and digest benefits and features of AI tools is critical Our values shape everything we do: Be Ambitious to succeed Be Imaginative to push the boundaries of what’s possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro-inclusive and anti-racist across our community, clients and creations OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. #J-18808-Ljbffr