Premier Helpdesk Analyst

2 days ago


Manila, National Capital Region, Philippines Travelport Full time ₱900,000 - ₱1,200,000 per year

We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.

Travel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further.

Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can't solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we're looking for the best thinkers to help us do it.

We're hiring a Premier Helpdesk Analyst Search for #Travelport on LinkedIn to hear from our amazing team.

How you'll make an impact:

We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.

Your role in action:

  • Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.
  • Identify and correctly troubleshoot all problems reported to minimise the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
  • Adhere to resolution/escalation times to minimise the impact on our customers and continually strive for improved performance. Continuously increase Travelport application knowledge to rapidly identify and resolve problems reported.
  • Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.

Could this be you?

  • Knowledge of working experience within a travel agency, tour operator or airline environment. GDS knowledge – Galileo GDS experience required. Candidates with experience in other GDS systems would also be considered.
  • Experience with CETS or any other leisure tool is welcome but not required.
  • Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent English communication skills.

Discover why our teams love working here:

We're a diverse and inclusive workforce, representative of the communities and customers we serve. We're committed to eliminating inequality and unconscious bias, and to providing a work environment where all employees can confidently, and comfortably, share their opinions and challenge the norms.

Where do we start? Our benefits package includes:

A hybrid work model, competitive base salary and bonus plan, as well as a very comprehensive benefits package including a generous holiday allowance plus Christmas working days (office shutdown).

Your journey at Travelport starts here- apply now



  • Manila, National Capital Region, Philippines TEK INFOTREE SDN BHD Full time ₱600,000 - ₱720,000 per year

    Job Title: Travel technology Helpdesk Analyst Location: Manila, Philippines (Hybrid)Budgeted Salary: PHP 600,000/year + 5% annual bonus (approximate PHP50,000 per month)Industry: Global Travel TechnologyEmployment Type: PermanentCompany OverviewWe're a global travel technology company that powers bookings worldwide — from flights and hotels to car rentals....


  • Manila, National Capital Region, Philippines Capgemini Full time $4,000 - $6,000 per year

    Role Qualifications1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...


  • Manila, National Capital Region, Philippines Capgemini Full time ₱300,000 - ₱450,000 per year

    Role Qualifications1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...


  • Manila, National Capital Region, Philippines KMC Solutions Full time ₱600,000 - ₱1,200,000 per year

    We're looking for a proactive and technically skilled 2nd Line Technical Team Analyst to join our growing team. In this role, you'll work directly with clients to support and troubleshoot a wide range of technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop and server environments, and networking products. You'll also play a key role...


  • Manila, National Capital Region, Philippines Deutsche Bank AG Full time

    DWS - Procurement Analyst (Source to Pay) - Associate page is loadedDWS - Procurement Analyst (Source to Pay) - AssociateApply locations Manila Net Quad Center time type Full time posted on Posted 5 Days Ago job requisition id R0402365Job Description:About DWS:Today, markets face a whole new set of pressures – but also a whole lot of opportunity too....

  • IT Analyst

    4 days ago


    Manila, National Capital Region, Philippines Shopee Full time ₱350,000 - ₱600,000 per year

    About The TeamCorporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you'll help deliver seamless IT...


  • Manila, National Capital Region, Philippines Chase- Candidate Experience page Full time ₱1,200,000 - ₱2,400,000 per year

    Are you looking for an exciting opportunity to join a dynamic and growing team in a fast-paced and collaborative environment? We have a unique opening for a Creative Marketing Analyst (Figma/Web/Video) in the Commercial & Investment Bank Team. In this role, you will be responsible for creating high-quality design work for various sales proposals,...

  • CRM Support Analyst

    4 days ago


    Manila, National Capital Region, Philippines Outsourced Full time ₱300,000 - ₱450,000 per year

    Job DescriptionCompany Description is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and...


  • Manila, National Capital Region, Philippines PeopleLogic Full time $104,000 - $130,878 per year

    Position:Service Desk AnalystExperience: 2 years +Position SummaryLevel 1 Service Desk Agent will:Provide initial support for customer requests via telephone, email, chat, or other available means of contact to the Support CenterQuickly assesses the user's issue and provides first level support for problem resolution. Document information specific to the...

  • Data Analyst

    4 weeks ago


    Manila, National Capital Region, Philippines Planate Management Group Full time

    Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities engineering services worldwide. Planate is a small business provider of planning, design,...