BDC Service Representative

1 week ago

Muntinlupa, Philippines KAMI Workforce Full time
Who are we seeking?

Become a valuable member of our team as a BDC Service Representative and make a significant impact on customer satisfaction and loyalty. If you have 1–2 years of experience in BDC or customer service , you'll be instrumental in scheduling appointments, responding to inquiries, and enhancing retention within the automotive sector.

About Us

We are hiring on behalf of our client, a leading provider of AI-powered digital solutions in the automotive retail industry . The company is transforming how dealerships connect with customers by delivering scalable, sustainable, and data-driven innovations.

What Will You Be Doing?

As a BDC Service Representative , you will be pivotal in ensuring a smooth service appointment experience and providing exceptional customer support. Your role will encompass the following:

  • Managing inbound and outbound calls, emails, and chats to arrange service appointments and follow-ups.
  • Initiating proactive outreach for service reminders, recalls, and recovering missed appointments.
  • Delivering precise information regarding vehicle maintenance, warranties, pricing estimates, and recall notifications.
  • Performing post-service follow-ups to guarantee customer satisfaction and loyalty.
  • Recording interactions in CRM and scheduling systems, ensuring that all records are thorough and current.
  • Working closely with dealership service advisors and fellow BDC teams to facilitate efficient service operations.
  • Achieving objectives for call volumes, appointment conversions, and customer satisfaction ratings.
Hard skills
  • Experience with CRM and scheduling systems
  • Ability to handle high call volumes in a fast-paced environment
  • Strong understanding of customer service practices
  • Basic knowledge of automotive services and terminology (preferred)
Soft Skills
  • Excellent verbal and written communication skills
  • Strong customer service orientation with empathy and patience
  • Problem-solving and active listening
  • Highly organized with strong time-management skills
  • Results-driven with the ability to meet targets
Experience
  • 1–2 years in BDC, call center, customer service, or automotive service roles
  • Automotive industry experience is a plus
Language
  • Fluent in English (verbal and written)
What’s in store for you?
  • Career development opportunities in automotive services and BDC operations
Remuneration
  • Competitive Base Salary
  • Paid leaves and allowances
Benefits
  • HMO coverage and government-mandated benefits
  • On-site role in Alabang, Muntinlupa City
#J-18808-Ljbffr

  • BDC Sales Representative

    2 weeks ago

    Muntinlupa, Philippines RCReign International Manpower Agency Full time

    Job Title: BDC Sales Representative Department: BDC Operations Reports To: Team Manager Location: Alabang (On-site), Muntinlupa City, Metro Manila, Philippines Overview Pinnacle Intelligence is at the forefront of transforming the automotive retail industry. We provide AI-powered, sustainable, and scalable digital solutions that engage customers,...

  • BDC Sales Representative

    2 weeks ago

    Muntinlupa, Philippines De Castro Consulting Full time

    Overview Pinnacle Intelligence is at the forefront of transforming the automotive retail industry. We provide AI-powered, sustainable, and scalable digital solutions that engage customers, accelerate sales growth, and elevate the auto retail value chain. Our mission is to revolutionize the automotive retail industry through intelligent technology, unlocking...

  • BDC Service Operations Lead

    1 week ago

    Muntinlupa, Philippines Pinnacle Intelligence Full time

    Join to apply for the BDC Service Operations Lead role at Pinnacle Intelligence Department: Service Operations / Business Development Center (BDC) Reports To: Operations Manager Location: Alabang (On-site), Muntinlupa City, Metro Manila, Philippines Overview Pinnacle Intelligence Philippines Inc. is at the forefront of transforming the automotive retail...

  • BDC Sales Manager

    20 hours ago

    Muntinlupa, Philippines Pinnacle Intelligence Full time

    Join to apply for the BDC Sales Manager role at Pinnacle Intelligence Department: Business Development Center (BDC) / SalesReports To: Operations ManagerLocation: Alabang (On-site), Muntinlupa City, Metro Manila, Philippines About Pinnacle Intelligence: Pinnacle Intelligence Philippines Inc. is at the forefront of transforming the automotive retail...

  • Agent/Distribution Sales Representative

    2 weeks ago

    Muntinlupa, Philippines RCReign International Manpower Agency Full time

    BDC Sales Representative Department: BDC Operations Reports To: Team Manager Location: Alabang (On-site), Muntinlupa City, Metro Manila, Philippines About Pinnacle Intelligence Pinnacle Intelligence is at the forefront of transforming the automotive retail industry. We provide AI-powered, sustainable, and scalable digital solutions that engage customers,...

  • Sales Representative

    2 weeks ago

    Muntinlupa, Philippines KAMI Workforce Full time

    Overview Sales Representative - Build Your Career in Auto Retail As a BDC Sales Representative, you'll be the first point of contact for customers—sparking meaningful conversations and creating opportunities that drive growth for our dealership clients. You bring energy, confidence, and persistence to every interaction. You know how to listen, ask the...

  • WNS Philippines(Customer Service Representative)

    4 days ago

    Muntinlupa, Philippines Metacom Solutions Full time

    A Customer Service Representative (CSR) at WNS Global Services is a frontline employee who interacts with customers to address their inquiries, resolve issues, and provide support. CSRs at WNS typically handle customer interactions via phone, email, or chat, aiming for efficient and effective solutions while maintaining a positive and professional...

  • Healthcare/ Customer Service Representative

    22 hours ago

    Muntinlupa, Philippines Lexie Staffing co. Full time

    Healthcare/ Customer Service Representative On-site - Muntinlupa No Exp Required Bachelor Full-time Job Description Government Mandated Benefits Insurance Health & Wellness HMO Professional Development Job Training Read More Respond to customer inquiries regarding healthcare services and support. Assist patients with scheduling appointments and managing...

  • Customer Service Representatives-Start ASAP- Alabang

    2 weeks ago

    Muntinlupa, Philippines Jocson College Inc. Full time

    Sagility National Capital Region (NCR), Muntinlupa City Candidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course. Fresh Grad / Entry Level specializing in Customer Service or equivalent. Responsibilities The representative will be responsible for responding to customer inquiries and services and...

  • Northgate Alabang

    2 weeks ago

    Muntinlupa, Philippines Santaisabel Full time

    Northgate Alabang - Customer Service Representative (Healthcare Campaign) Sagility National Capital Region (NCR), Muntinlupa City Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Senior High School Diploma, Some College (But did not graduate) on any course. Fresh Grad / Entry Level specializing in BPO/Call Center or...