Pre-Sales Customer Service Representative

3 weeks ago

Muntinlupa, Philippines Hunter's Hub Inc. Full time

Responsibilities

  • Problem Solving
    • resolve product and service problems by clarifying the concern; determining cause; selecting and explaining the best solution; following up to ensure resolution through various communication channels
    • identify and assess customer needs to achieve satisfaction
  • Communication Management
    • handle customer communication and/or concern through various channels (i.e. calls, chat, emails, etc.)
    • follow communication procedures, policies and guidelines
  • Order Management
    • handle customer order requests received from various channels
    • follow order processing procedures, policies and guidelines
  • Teamwork
    • contribute to team effort by reaching related results as needed
    • recommend potential products/services to management by collecting customer information and analyzing customer needs
    • build sustainable relationships of trust through open and interactive communication within the team
  • Perform additional tasks or projects assigned
Qualifications
  • at least two (2) years telemarketing and phone sales experience;
  • a competitive communicative competence;
  • experience using CRM/Sales software preferred;
  • strong sense of commitment to the organization’s goals and values;
  • high flexibility in shifting schedule and extended working hours;
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