WNS Philippines(Customer Service Representative)
4 weeks ago
A Customer Service Representative (CSR) at WNS Global Services is a frontline employee who interacts with customers to address their inquiries, resolve issues, and provide support. CSRs at WNS typically handle customer interactions via phone, email, or chat, aiming for efficient and effective solutions while maintaining a positive and professional demeanor.
Key Responsibilities of a CSR at WNS:
Handling Customer Inquiries:
Responding to a variety of customer questions and concerns through different communication channels.
Problem Solving:
Identifying and resolving customer issues efficiently and effectively, often aiming for first-contact resolution.
Providing Support:
Guiding customers through processes, offering product information, and ensuring a positive customer experience.
Maintaining Professionalism:
Representing the company and its clients with dignity and compassion, adhering to established guidelines and processes.
Documenting Interactions:
Accurately recording details of customer interactions and resolutions.
Meeting Performance Targets:
Achieving key performance indicators (KPIs) related to call volume, resolution time, and customer satisfaction.
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