Customer Service Representative

2 days ago

Dasmariñas, Calabarzon, Philippines Lean Solutions Group Inc. Full time ₱288,000 - ₱360,000 per year

Join Team Alorica

At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within

But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Qualifications

Requirements

  • High school diploma or GED
  • Customer service experience is a plus
  • Strong computer navigational skills
  • Familiarity with Microsoft Office applications (Word, Excel)
  • Excellent oral and written communication skills
  • Exceptional listening/comprehension skills
  • Professional and courteous
  • Customer oriented

Open Positions

  • Customer Service Representative
  • Technical Support Representative
  • Sales Representative

Additional Benefits

  • Account-based incentives and bonuses
  • Night differential pay
  • Overtime and holiday pay
  • Government-mandated benefits
  • HMO coverage

Interview Process

  • Account Creation and Pre-screening
  • Initial Interview
  • Harver Assessment

Final Interview

Job Types: Full-time, Permanent

Pay: Php18, Php30,000.00 per month

Benefits:

  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Education:

  • Senior High School (Preferred)

Language:

  • English (Required)

Work Location: In person

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