Marketing Operations Manager

Overview

MCI Manila, National Capital Region, Philippines

Remote Work-at-Home • Full-Time

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We’re looking for a Marketing Operations Manager to own and optimize our marketing technology stack, streamline workflows, and provide the insights that power smarter decision-making. This is a hands-on role for someone who thrives on building scalable processes and proving marketing’s impact in high-stakes B2B environments.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

• Manage and optimize the marketing tech stack (CRM, automation, analytics).
• Track campaign performance and deliver actionable insights through reporting and dashboards.
• Ensure data quality, lead flow accuracy, and reliable attribution across platforms.
• Design scalable processes to support both mid-market campaigns (hundreds of leads) and enterprise campaigns (fewer, high-value opportunities).
• Align marketing metrics with business outcomes and collaborate closely with Sales Operations.
• Continuously optimize workflows and establish best practices for reporting, data management, and automation.

Qualifications

• Bachelor’s degree in Marketing, Business, Data Analytics, or a related field.
• 5+ years in Marketing Operations or Revenue Operations, with proven B2B business services experience.
• Background in high-value, low sales velocity environments is strongly preferred.
• Hands-on expertise with marketing automation platforms and Salesforce CRM.
• Strong analytical mindset with experience in campaign performance reporting.
• Track record of building marketing operations from the ground up, not just maintaining existing systems.
• Highly organized, detail-oriented, and process-driven.
• Experience supporting both enterprise and mid-market sales cycles is a plus.

Requirements

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

What to Expect and Benefits

• HMO Coverage plus a dependent — Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
• Dental Coverage — In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Raffles, recognition gifts, and treats

Work Environment and Equal Opportunity

This job operates in a professional office environment. The employee will be largely sedentary and may be required to sit/stand for long periods while using a computer and telephone headset. The company provides reasonable accommodations as required by law for qualified applicants or employees with disabilities.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI will not discriminate or harass on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, pregnancy, sexual orientation, or any other characteristic protected by applicable laws. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

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