Remote Desktop Support

3 hours ago


Marikina, Philippines Optum Full time

Provide technical support for BeyondTrust's remote desktop product, ensuring seamless integration and functionality within the client's SaaS environment. Troubleshoot and resolve issues related to remote desktop access, connectivity, and performance. Collaborate with cross-functional teams to implement and maintain secure remote desktop solutions. Conduct regular system audits and performance assessments to identify and address potential vulnerabilities. Assist in the deployment and configuration of remote desktop software and related components. Develop and maintain comprehensive documentation for system configurations, procedures, and troubleshooting guides. Stay current with industry best practices and emerging technologies to continuously improve support processes. Provide training and guidance to end-users and internal teams on remote desktop functionalities and best practices. Participate in On-Call support rotations to ensure 24/7 availability for critical issues. Job Qualifications Same as responsibilities listed above, no additional qualifications provided. WHAT WE OFFER Market Competitive Pay Levels Hybrid Retirement Plan Medical Plan (HMO) from Day 1 of employment Dental, Medical, and Optical Reimbursements Life and Disability Insurance Sick Leave Conversion Tuition Fee Reimbursement Employee Assistance Program (EAP) Annual Performance Based Merit Increases Employee Recognition Training and Staff Development Employee Referral Program Employee Volunteerism Opportunity All Mandatory Statutory Benefits WHO WE ARE Careers with Optum. We built an entire organization around one giant objective; make the health system work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Hospitals and Health Care #J-18808-Ljbffr



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