Technical Support Representative

5 days ago


Pampanga Philippines Universal Access and Systems Solutions Inc. Full time

Job Overview Technical Support Representative at Universal Access and Systems Solutions Inc. provides excellent customer service by addressing complaints and inquiries through phone, email, or chat. Location: Pampanga Responsibilities Handle inbound customer service calls Interfacing with various tools and systems as required Effectively resolve customer questions through call or chat in a considerate and timely manner Provide information about products and services Review and select standard responses for answers or solutions Review or make changes to customer accounts Take ownership of technical issues and the customer’s problem from beginning to end Compose thoughtful, personalized responses to a variety of customer requests Qualifications At least Senior High School Graduate or College Undergraduate With or without call center experience Customer‑oriented, enthusiastic, courteous, assertive, and motivated to take charge of customer engagement and problem resolution Average written and verbal English proficiency Analytical troubleshooting skills Basic knowledge in Fiber Optics Technology Basic knowledge in Network troubleshooting Basic knowledge of the Internet Experience in a BPO is a plus Apply Now Apply now at Universal Access and Systems Solutions Inc. #J-18808-Ljbffr



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