
L1 Technical Support
3 weeks ago
Direct message the job poster from Gabtech Global, LLC
Recruitment Specialist at Gabtech Global, LLCPLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING
Working Hours: TBD (usually US hours | Night shift)
Start Date: TBD
Job Role & Responsibilities:
- Provide end user technical support from tickets received via phone, email, or customer portal.
- Escalate tickets to tier 2 and tier 3 support technicians as needed.
- Understand networking services such as DNS, DHCP, and troubleshoot basic connectivity issues.
- Perform workstation imaging.
- Remove viruses/malware.
- Maintain and update documentation.
Job Requirements:
- 1-2 years of providing IT support to end-users.
- Hands-on experience with MSP is mandatory.
- Experience with administration of Office 365 and the Office product suite.
- Experience with Active Directory, including implementing and troubleshooting Group Policy and AD topologies.
- Understanding of VoIP technologies, administration, and troubleshooting.
- Knowledge of SaaS-based products and management of customer licenses.
- Excellent written and verbal communication skills.
- Resourceful and proactive in a dynamic environment.
- Willing to obtain certifications within the designated timeframe, including ITIL Foundation, CompTIA A+, Net+, and Security+.
Experience:
- Help desk: 3 years (Preferred)
- Windows: 3 years (Preferred)
- Administering Office 365: 3 years (Required)
- Associate
- Full-time
- Information Technology
- IT Services and IT Consulting, Information Services
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