Technical Support Engineer
1 week ago
JOB SUMMARY To provide timely and effective technical assistance for internal systems, hardware, and software, ensuring smooth operations and minimal downtime. The Technical Support Engineer serves as the first line of defense for resolving IT issues, maintaining system integrity, and supporting end-users across the organization. DUTIES AND RESPONSIBILITIES Issue Resolution Diagnose and resolve hardware, software, and network problems Respond to support tickets, emails, and calls from internal users System Setup & Maintenance Install and configure operating systems, applications, and devices Perform routine system checks and updates User Support Assist with login issues, password resets, and access requests Provide guidance on using internal tools and platforms Documentation Maintain records of issues, solutions, and system configurations Contribute to internal knowledge base and support documentation Collaboration Work with System Admin, System Support, Database Admin, Network Admin teams to escalate complex issues Coordinate with departments to understand and support their tech needs Security & Compliance Enforce security protocols and monitor for unauthorized access Support data protection and backup procedures JOB SPECIFICATIONS Bachelor’s degree in information technology, Computer Science, or a related field 1 - 2 years experience in technical support, helpdesk, or IT operations; internship experience is a plus Technical Skills Must have knowledge in Printer troubleshooting (e.g., connectivity, driver issues, print queue errors) Basic networking (e.g., IP addressing, LAN/WAN concepts, ping/traceroute diagnostics) Windows operating systems (e.g., user profiles, system settings, updates, troubleshooting) Active Directory and user account management Internal systems (e.g., HRIS, ERP) Ticketing platforms (e.g., Jira, ServiceNow) Remote desktop tools Soft Skills Strong communication, problem-solving, attention to detail, confidentiality awareness, willingness to learn Certifications Not required, but CompTIA A+, ITIL Foundation, or Microsoft Certified: Fundamentals are a plus Work Environment Office-based may require occasional after-hours support Tools Used Ticketing systems, internal databases, remote support tools, basic reporting platforms #J-18808-Ljbffr
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IT Technical Support
3 days ago
, Pampanga, Philippines Strategic Networks, Inc. Full timeWorks hand-in-hand with Field Support Engineer, Dispatch and Service Desk team in attending and resolving all service request assigned per region/ area. Technical focal point, escalation for any question/ issues raised by Field Support Engineers during an on-site activity. This may require working outside business hours. Remotely or guide installations on...
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Technical Sales Engineer
1 day ago
, Laguna, Philippines Energy Integrated Systems and Support Services Full timeEnergy Integrated Systems and Support Services Urgent ₱30-45K (Monthly) On-site - Laguna 1-3 Yrs Exp Bachelor Full-time Share Job Description Government Mandated Benefits Insurance Health & Wellness HMO Identify and target potential clients needing technical solutions Build and maintain strong relationships with new and existing clients Present and...
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Technical Support Representative
2 weeks ago
, Pampanga, Philippines Tamaray People Solutions Corporation Full timeJob Description Responsibilities: Troubleshooting of servers & network related problems; on-site diagnosis, isolation, assessment, and preventive maintenance. Testing new releases of network operating systems, network software and new server hardware, and recommending network solutions and products to customers as necessary. Maintain a high level technical...
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Sales Technical Support
2 weeks ago
, Davao del Sur, Philippines JOEL TECH TECHNICAL SERVICES Full timeResponsibilities Equipment Setup and Maintenance: Responsible for setting up, testing, and maintaining technical equipment (e.g., sound systems, projectors, lighting) to ensure smooth operation during events or productions. Troubleshooting and Technical Support: Provide on-site technical support, resolving any issues with equipment or systems promptly to...
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Technical Support Engineer
4 weeks ago
, , Philippines DysrupIT Full timeJOB SUMMARY This role will involve providing world-class customer service and technical support for our vector database and all Pinecone products. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making. They should have a strong technical background, including experience working with Python and...
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Technical Support Engineer
5 days ago
, Zambales, Philippines Prime@Technology Specialists, Inc. Full timeTSG Technical Support Engineer I Fresh graduates are encouraged to apply. Responsibilities Escalates and endorses complex IT incidents and other unresolved technical problems to a higher tier support; Serves as a main contact person in Desktop PC support, peripherals installation (printers, scanners, and CCTVs), email and internet configuration, software...
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Senior Technical Support Engineer
3 weeks ago
, , Philippines Cadmus Full timeSenior Technical Support Engineer At Cadmus, we believe every student should have equal opportunity to achieve academic excellence. Cadmus is a global EdTech company dedicated to breaking down learning barriers by providing high‑quality learning and assessment solutions to higher education. We are looking for a Senior Technical Support Engineer to support...
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Technical Support Engineer
4 weeks ago
, , Philippines PANDR Full timeOverview We are seeking a skilled and client-focused Technical Support Engineer to join our IT Support Team. You will assist external clients with UCaaS and CCaaS systems, including Zoom and Microsoft Teams . The role involves troubleshooting, configuration, and optimization to ensure smooth operations and client satisfaction. This position also offers a...
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Technical Support Engineer
2 weeks ago
, , Philippines Toku Pte Ltd Full timeToku’s mission is to help companies engage with their customers efficiently. We have helped companies move all the voice communications to the cloud and recently embarked on creating products that help companies keep engaging with their customers no matter where their employees are working from. Toku is currently getting into a scale-up mode. We want to...
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Full Stack Engineer
3 weeks ago
, , Philippines Ranger Technical Resources Full timeDirect message the job poster from Ranger Technical Resources. Our partner, a leading e‑commerce provider of customized marketing and branding solutions is seeking a Senior Full Stack Engineer with deep expertise in TypeScript and Node.js to drive the next generation of its digital platforms. In this role, you’ll design and implement scalable,...