Cloud Support Engineer

3 weeks ago

Pampanga Philippines ProSpace Solutions OPC Full time

Overview Make the Smart Move with PeopleSmart Placements – Join Our Team and Build Your Career Join our team as a Level 3 Microsoft Cloud Support Specialist and take ownership of advanced support for Azure, Microsoft 365, network, infrastructure, and security services. This role handles escalated technical issues from L1 and L2 teams, ensuring timely resolutions, smooth deployments, and stable operations of Microsoft cloud environments. You will work across internal and external stakeholders, support global teams, and contribute to documentation, automation, and continuous improvement initiatives. On-call and after-hours support may be required. This is a hands-on role focused on resolving complex cloud and infrastructure issues, monitoring system performance, and driving root cause analysis. You’ll collaborate with vendors, implement fixes, and ensure services align with business requirements and security standards. Ideal for experienced professionals who thrive in fast-paced environments and have strong expertise in Microsoft technologies, networking, and cloud operations. What We’re Looking For Microsoft/Azure certifications (e.g. AZ-103/104, AZ-500, MS-500, MS-101), Office 365, Aruba networking, and security certifications are advantageous. Microsoft Cloud Expertise (3+ years): Proven experience in deploying, managing, and supporting Azure (VMs, storage, networking, security, backups, automation, AD, AVD, SQL, Sentinel) and Office 365 (Exchange, Teams, SharePoint, AAD sync, hybrid AD, licensing, migrations). Security & Compliance: Strong knowledge of Microsoft 365 security, cloud and infrastructure security, Azure Security Center, Sentinel, Defender, CrowdStrike, DLP, compliance, role-based access control, and conditional access. Networking & Infrastructure: Experience designing and managing global networks (LAN/WAN), Azure networking (NSG, VPN, ExpressRoute), Hyper-V virtualization, Windows Server (2012–2022), Linux, and Intune (device management, policies, Autopilot). Experience in supporting New Zealand or Australia. Willingness to work or relocate to the Angeles City Pampanga Office Why Join Us? Competitive salary and benefits Be part of a growing global team

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