Soft Services Lead

3 weeks ago

Cebu City, Philippines Filinvest Business Services Corporation Full time

DESCRIPTION OF FUNCTIONS The Soft Services Lead oversees and coordinates all non-technical aspects of facility management, ensuring the efficient delivery of services that contribute to the comfort, cleanliness, and well-being of occupants. They supervise a team of soft services staff, manage vendor relationships, and implement strategies to optimize service quality and cost-effectiveness. TEAM LEADERSHIP AND SUPERVISION Manage and provide leadership to soft services staff, including cleaners, janitors, landscapers, and pest control technicians. Schedule shifts, assign tasks, and ensure that team members adhere to standard operating procedures and safety protocols. SERVICE DELIVERY MANAGEMENT Oversee the day-to-day delivery of soft services, including cleaning, janitorial services, waste management, landscaping, and pest control. Ensure that services are delivered efficiently, effectively, and in accordance with contractual obligations and quality standards. VENDOR AND CONTRACTOR MANAGEMENT Manage relationships with external vendors and service providers, including cleaning companies, landscaping service providers, and pest control agencies. Monitor vendor performance and address any issues or concerns in a timely manner. QUALITY ASSURANCE AND COMPLIANCE Implement quality assurance measures to maintain high standards of cleanliness, hygiene, and safety throughout the facility. Conduct regular inspections to ensure compliance with relevant regulations, industry standards, and best practices. INVENTORY AND SUPPLIES MANAGEMENT Manage inventory levels of cleaning supplies, equipment, and consumables, ensuring adequate stock levels while minimizing waste and cost. Source and procure high-quality products and materials at competitive prices, optimizing supply chain efficiency. Identify opportunities for process optimization, efficiency improvements, and innovation within soft services operations. Stay abreast of industry trends, best practices, and technological advancements to enhance service delivery and stay competitive in the market. COMPETENCIES AND SKILLS REQUIRED With knowledge of aspects of property or facilities management specifically soft services; for program, resources, and staff and demonstrate the ability to manage others and to communicate information effectively with the internal and external customers along with leadership skills. Good experience in the skill area; good external and internal relations. Keen on details, computer literate and have excellent problem-solving skills. Educational Background Property Management or equal to Preferably at least two years (2) experience in Facilities and Property Management #J-18808-Ljbffr

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