Soft Services Lead

5 days ago

Cebu City, Philippines Filinvest Business Services Corporation Full time

DESCRIPTION OF FUNCTIONS

The Soft Services Lead oversees and coordinates all non-technical aspects of facility management, ensuring the efficient delivery of services that contribute to the comfort, cleanliness, and well-being of occupants. They supervise a team of soft services staff, manage vendor relationships, and implement strategies to optimize service quality and cost-effectiveness.

TEAM LEADERSHIP AND SUPERVISION
  • Manage and provide leadership to soft services staff, including cleaners, janitors, landscapers, and pest control technicians.
  • Schedule shifts, assign tasks, and ensure that team members adhere to standard operating procedures and safety protocols.
SERVICE DELIVERY MANAGEMENT
  • Oversee the day-to-day delivery of soft services, including cleaning, janitorial services, waste management, landscaping, and pest control.
  • Ensure that services are delivered efficiently, effectively, and in accordance with contractual obligations and quality standards.
VENDOR AND CONTRACTOR MANAGEMENT
  • Manage relationships with external vendors and service providers, including cleaning companies, landscaping service providers, and pest control agencies.
  • Monitor vendor performance and address any issues or concerns in a timely manner.
QUALITY ASSURANCE AND COMPLIANCE
  • Implement quality assurance measures to maintain high standards of cleanliness, hygiene, and safety throughout the facility.
  • Conduct regular inspections to ensure compliance with relevant regulations, industry standards, and best practices.
INVENTORY AND SUPPLIES MANAGEMENT
  • Manage inventory levels of cleaning supplies, equipment, and consumables, ensuring adequate stock levels while minimizing waste and cost.
  • Source and procure high-quality products and materials at competitive prices, optimizing supply chain efficiency.
  • Identify opportunities for process optimization, efficiency improvements, and innovation within soft services operations.
  • Stay abreast of industry trends, best practices, and technological advancements to enhance service delivery and stay competitive in the market.
COMPETENCIES AND SKILLS REQUIRED
  • With knowledge of aspects of property or facilities management specifically soft services; for program, resources, and staff and demonstrate the ability to manage others and to communicate information effectively with the internal and external customers along with leadership skills.
  • Good experience in the skill area; good external and internal relations.
  • Keen on details, computer literate and have excellent problem-solving skills.
Educational Background
  • Property Management or equal to
  • Preferably at least two years (2) experience in Facilities and Property Management
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