Recruiting Manager

Job Description – Recruiting Manager, Offshore

System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise. With the collective resources of over 1,200 associates covering the full spectrum of IT expertise, we anticipate and meet the unique needs of our clients, consistently delivering exceptional quality that exceeds expectations.

Why System Soft Technologies?

At System Soft Technologies, we are united by diversity, inclusion, transparency, respect, integrity, and a deep passion for our clients and team members. Our growth is fueled by your professional development as we collaborate, share ideas, innovate, and invest in our future together. By building meaningful partnerships with our people, we embrace a common purpose to amplify ambitions, expand horizons, and exceed our goals. This synergy keeps us agile, ahead of the competition, and leaders in our industry. Our continued success starts with you.

Job Summary:

As a Recruiting Manager you will be responsible for team direction and leadership including hiring, stakeholder management, operational efficiency and strategic direction, issue resolution and the implementation of the overall account strategy to ensure the team is performing at the levels expected by each client and as defined in the service level agreements of each engagement. Reports to Recruiting Director and will be responsible for driving best practice and strive to be an ambassador for the System Soft Technologies brand at every interaction.

Responsibilities:

• Provide team metrics to the company executive leadership team, accountable for daily/weekly/monthly goals and expectations including client specific SLAs and compliance with process
• Acting as escalation point for issues that arise and identifying the optimum solution for both parties
• Supporting the team of recruiters with workload allocation, including volume forecasting, headcount planning
• Deliver effective performance optimization of all team members, ensure all KPIs are set and appropriate, development plans are devised, and mentoring is provided as required
• Recruit and induct new staff as required, ensure effective training and on-boarding processes minimize disruption to the client and improve time to productivity
• Monitor and achieve team’s targets, budget, and SLAs around effectiveness, timelines, candidate quality, delivery of recruitment services, and client satisfaction.
• Perform range of managerial responsibilities which includes interviewing, hiring, coaching, managing recruitment teams
• Help team and individual team members to meet established goals and metrics
• Establish regular communication with the team, participate in daily huddle and team meetings with established agendas
• Serve as front line escalation for executive leadership team and recruitment management group
• Develop recruitment strategies and processes to improve outcomes
• Define and communicate individual and team KPIs via scorecards
• Collaborate with sales and recruitment management groups to ensure partnership success
• Generate reports on performance measurement and KPIs of recruitment management groups to facilitate performance excellence.

Qualifications:

• Thorough understanding of end to end recruitment process
• Proven experience working as a Recruiting Manager
• Experience conducting performance reviews and driving performance improvement across process management, SLA compliance, and personal conduct.
• Talent Acquisition Strategy: Develop and execute comprehensive talent acquisition strategies to attract and acquire IT professionals in Latin America, aligned with the company\'s growth objectives.
• Pipeline Development: Create and maintain a vast network of passive and active candidates for current and future hiring needs, continuously expanding the talent pool.
• Collaborative Hiring Process: Partner with recruiters and other stakeholders to understand position requirements, advise on market trends, and drive the recruitment process to ensure timely and efficient hiring decisions.
• Market Research: Stay updated on industry trends, salary benchmarks, and regional labor markets to provide insights and recommendations for attracting top talent.
• Reporting and Metrics: Track and analyze recruitment metrics to measure the effectiveness of sourcing strategies, identify areas for improvement, and provide regular reports to management.
• Strong written and verbal communication skills
• Ability to interact with people at all levels of an organization and to develop strong client relationships able to interpret data from a variety of internal and external source and predict trends
• Bachelor’s degree or equivalent is desirable
• Ability to use data and analytics to drive performance
• Experience in handling offshore recruitment process helping local and US clients.
• Experience interacting directly with Client hiring Managers and Recruiters