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Communications Trainer

4 weeks ago

Cebu City, Philippines Level Up Business Process Outsourcing Services OPC Full time

We are looking for a Communication Trainer who will lead communication and soft skills development programs for professionals in collections and customer service. The role involves creating dynamic training experiences, delivering impactful sessions, and mentoring participants to achieve high-performance standards. The ideal candidate has a proven track record of coaching individuals, facilitating engaging learning environments, and using data-driven insights to improve team performance.

Responsibilities:

  • Training Delivery: Conduct engaging communication and soft skills training sessions.
  • Program Development: Design, develop, and enhance training materials and assessment.
  • Coaching & Mentorship: Provide one-on-one and group coaching.
  • Content Management: Leverage LMS platforms and other training tools.
  • Performance Analysis: Evaluate training effectiveness.
  • Stakeholder Collaboration: Work closely with leaders and other departments.
  • Continuous Improvement: Stay updated on industry best practices.
  • Bachelor’s Degree in English, Communication, Education, or a related field
  • Experience Minimum 2 years of training experience focused on communication, soft skills, or customer engagement
  • Negotiation & objection handling
  • Conflict resolution
  • Customer engagement & persuasion techniques
  • Coaching and mentoring for performance
  • Proficiency in LMS platforms, training tools, and assessment systems
  • Excellent verbal and written English skills, with the ability to train participants at different competency levels
  • Strong problem-solving and assessment skills; ability to customize training based on performance data
  • Nice-To-Have: Train-the-Trainer, NLP, Communication Skills, or other relevant certifications
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