Product Support Specialist
2 weeks ago
Product Support Specialist – SeaMoney Credit Monee Manila, National Capital Region, Philippines Posted 3 days ago. Be among the first 25 applicants. Job Description SeaMoney is a part of Sea Group, a leading global consumer internet company. SeaMoney’s mission is to better the lives of individuals and businesses in our region with financial services through technology. SeaMoney’s offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands. Responsibilities Establish and maintain an issue ticketing system, manage user access and perform system configurations. Respond to system queries, perform troubleshooting, and conduct research to identify solutions to reported issues. Understand and resolve problems, ensuring timely resolution or escalation, and communicate progress promptly. Perform assessments to determine the priority and urgency of issue resolution. Report critical incidents to Risk and Compliance. Collaborate closely with Product Managers to improve system stability. Build and maintain strong relationships with stakeholders, including local counterparts and regional functions across the organization. Assist in conducting UATs if needed. Perform other functions that may be assigned from time to time. Requirements Bachelor’s Degree / 4‑Year Course Graduate preferably in Computer Science, Engineering or Information Technology. Basic knowledge in IT (web, mobile, software, network), preferably 2‑3 years of experience in the FinTech industry handling Production Support/Management. Previous experience with JIRA is a plus. Proficiency in both spoken and written English. Able to communicate complex business or technical information effectively. Strong analytical and troubleshooting skills. Demonstrated track record of getting things done in a fast‑paced environment. Seniority Level Entry level Employment Type Full‑time Job Function Other #J-18808-Ljbffr
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Product Support Specialist
2 weeks ago
Manila, Philippines Thomson Reuters Full timeProduct Support Specialist – Thomson Reuters Apply to join Thomson Reuters as a Product Support Specialist, providing timely product support to customers across a wide range of ONESOURCE products. Responsibilities Provide product support to customers via phone, email, and/or chat, leveraging internal resources in a timely manner across a wide range of...
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Product Support Specialist
4 weeks ago
Manila, Philippines Shopee Full timeOverview Product Support Specialist - Product Management – Shopee Location: Manila, National Capital Region, Philippines About The Team As a Shopee Product Support Analyst / Associate, you will play a crucial role in ensuring the smooth operation of the Shopee platform by providing assistance to external users and business teams, investigating...
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Product Support Specialist
3 weeks ago
, Metro Manila, Philippines TALENTMATE Full timeJob Description As a Product Support Specialist, you will play a crucial role in ensuring customer satisfaction and success. You will be responsible for providing exceptional support to our customers as they navigate through our products and services. You will act as a liaison between our customers and internal teams, identifying and resolving any issues...
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Product Specialist
4 weeks ago
, Metro Manila, Philippines Gram Industrial, Inc. Full timeProduct Specialist Company Description GRAM Industrial Inc. is a leading automation company based in the Philippines, specializing in innovative solutions for industrial automation. The company is the authorized distributor of SIEMENS Automation, ifm Efector products from Germany, Pizzato Elettrica and Innomotics High Efficiency Motor. GRAM Industrial is...
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Product Support Specialist
2 weeks ago
, Metro Manila, Philippines TALENTMATE Full timeProduct Support Specialist - Product Management As a Shopee Product Support Analyst / Associate, you will play a crucial role in ensuring the smooth operation of the Shopee platform by providing assistance to external users and business teams, investigating product-related issues, and offering timely solutions. Your deep understanding of the platforms...
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Product Support Specialist
2 weeks ago
Manila, National Capital Region, Philippines Shopee Full time ₱900,000 - ₱1,200,000 per yearDepartment Product ManagementLevelExperienced (Individual Contributor)LocationPhilippines - ManilaThe Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but...
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Product Development Specialist
4 weeks ago
Manila, Philippines Avanteph Staffing and Consultancy Inc. Full timeWe are looking for a highly driven Product Development Specialist to lead and support innovation initiatives in the FMCG industry (non-food products). The role involves managing product portfolios, developing new products and processes, and ensuring continuous improvement while working closely with cross-functional teams. Manage the product portfolio for...
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Technology Support Specialist
1 week ago
Manila, Philippines WHR Global Consulting Full timeJob Title: Technology Support Specialist Work Arrangement: Remote Location: Philippines Employment Type: Full-time Salary: PHP 38,000 – 50,000 Work Shift: Night Shift About the Role: The Technology Support Specialist provides customer-facing technical assistance for various software and hardware platforms integrated with laundry equipment. This role...
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Technology Support Specialist
1 week ago
Manila, Philippines WHR Global Consulting Full timeJob Title: Technology Support Specialist Work Arrangement: Remote Location: Philippines Employment Type: Full-time Salary: PHP 38,000 – 50,000 Work Shift: Night Shift About the Role: The Technology Support Specialist provides customer-facing technical assistance for various software and hardware platforms integrated with laundry equipment. This role...
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Product Specialist
2 weeks ago
Manila, National Capital Region, Philippines Jingchen Fanfei Full time $40,000 - $60,000 per yearWe are looking for a passionate and detail-oriented Product Specialist to join our global e-commerce team.This role focuses on Shopify product selection, pricing strategy, marketing channels research, and target market purchasing channel research for the European and U.S. markets.You will work closely with our headquarters in China to build competitive...
