Operations Manager

1 week ago

Rizal, Philippines Famous Belgian Waffles Full time

On-site - Rizal 3-5 Yrs Exp Bachelor Full-time Share Job Description Government Mandated Benefits Professional Development Job Training Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave Leadership and Management: Direct and manage the daily operations of all cart and kiosk units, ensuring smooth and efficient functioning. Lead a team of Area Supervisors and frontline staff, providing coaching and development to foster a culture of high performance and customer-centric service Operational Excellence: Ensure adherence to operational standards, including safety and sanitation protocols, to maintain a clean and safe environment for both customers and employees Implement Best Practices and operational guidelines to enhance service delivery and operational efficiency Cross-functional Collaboration Work closely with various departments such as Marketing, Research & Development, Human Resources, Supply Chain, IT, Engineering, and accounting to align operational strategies with organizational goals Performance Monitoring and Improvement Track and analyze key performance indicators (KPIs) such as sales, profitability, operational efficiency, and customer satisfaction to identify areas for improvement Develop and implement action plans to address performance gaps and enhance overall business outcomes Innovation and Customer Experience Champion innovative ideas to improve customer experience, including enhancements in store design and product offerings Stay abreast of industry trends and customer preferences to ensure the company remains competitive and relevant in the market Bachelor's degree in Business, Operations Management, Hospitality, or related fields At least 3-5 years experience in operations management, preferably in F&B, retail, or consumer-facing industries Strong leadership and team management experience Exceptional communication and organizational skills Proficiency in data analysis and business reporting Willingness to travel nationwide and work on the ground when needed Passion for innovation, customer service, and results-driven growth Excellent Communication Skills Strong Work Ethic Sales Management Attention to Detail Customer Management Preview Working Location If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately withholds your ID, requires you to provide a guarantee or collects property, #J-18808-Ljbffr

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