Operations Manager

2 days ago


Rizal, Philippines Famous Belgian Waffles Full time

On-site - Rizal 3-5 Yrs Exp Bachelor Full-time

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Job Description Government Mandated Benefits Professional Development

Job Training

Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave

Leadership and Management:

  • Direct and manage the daily operations of all cart and kiosk units, ensuring smooth and efficient functioning.
  • Lead a team of Area Supervisors and frontline staff, providing coaching and development to foster a culture of high performance and customer-centric service

Operational Excellence:

  • Ensure adherence to operational standards, including safety and sanitation protocols, to maintain a clean and safe environment for both customers and employees
  • Implement Best Practices and operational guidelines to enhance service delivery and operational efficiency

Cross-functional Collaboration

  • Work closely with various departments such as Marketing, Research & Development, Human Resources, Supply Chain, IT, Engineering, and accounting to align operational strategies with organizational goals

Performance Monitoring and Improvement

  • Track and analyze key performance indicators (KPIs) such as sales, profitability, operational efficiency, and customer satisfaction to identify areas for improvement
  • Develop and implement action plans to address performance gaps and enhance overall business outcomes

Innovation and Customer Experience

  • Champion innovative ideas to improve customer experience, including enhancements in store design and product offerings
  • Stay abreast of industry trends and customer preferences to ensure the company remains competitive and relevant in the market
  • Bachelor's degree in Business, Operations Management, Hospitality, or related fields
  • At least 3-5 years experience in operations management, preferably in F&B, retail, or consumer-facing industries
  • Strong leadership and team management experience
  • Exceptional communication and organizational skills
  • Proficiency in data analysis and business reporting
  • Willingness to travel nationwide and work on the ground when needed
  • Passion for innovation, customer service, and results-driven growth
  • Excellent Communication Skills
  • Strong Work Ethic
  • Sales Management
  • Attention to Detail
  • Customer Management

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