
Operations Manager
2 days ago
On-site - Rizal 3-5 Yrs Exp Bachelor Full-time
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Job Description Government Mandated Benefits Professional DevelopmentJob Training
Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave
Leadership and Management:
- Direct and manage the daily operations of all cart and kiosk units, ensuring smooth and efficient functioning.
- Lead a team of Area Supervisors and frontline staff, providing coaching and development to foster a culture of high performance and customer-centric service
Operational Excellence:
- Ensure adherence to operational standards, including safety and sanitation protocols, to maintain a clean and safe environment for both customers and employees
- Implement Best Practices and operational guidelines to enhance service delivery and operational efficiency
Cross-functional Collaboration
- Work closely with various departments such as Marketing, Research & Development, Human Resources, Supply Chain, IT, Engineering, and accounting to align operational strategies with organizational goals
Performance Monitoring and Improvement
- Track and analyze key performance indicators (KPIs) such as sales, profitability, operational efficiency, and customer satisfaction to identify areas for improvement
- Develop and implement action plans to address performance gaps and enhance overall business outcomes
Innovation and Customer Experience
- Champion innovative ideas to improve customer experience, including enhancements in store design and product offerings
- Stay abreast of industry trends and customer preferences to ensure the company remains competitive and relevant in the market
- Bachelor's degree in Business, Operations Management, Hospitality, or related fields
- At least 3-5 years experience in operations management, preferably in F&B, retail, or consumer-facing industries
- Strong leadership and team management experience
- Exceptional communication and organizational skills
- Proficiency in data analysis and business reporting
- Willingness to travel nationwide and work on the ground when needed
- Passion for innovation, customer service, and results-driven growth
- Excellent Communication Skills
- Strong Work Ethic
- Sales Management
- Attention to Detail
- Customer Management
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