Legal Intake Specialist

Legal Intake Specialist (Philippines | Remote) OpsArmy Makati, National Capital Region, Philippines Schedule Full-Time | Monday - Friday, 9:00 AM - 5:00 PM EST Position Overview The Legal Intake Specialist plays a pivotal role as the first step in the healthcare medical records retrieval process. This position ensures that every request is accurate, complete, and optimized for downstream success. The precision and quality of the intake process directly influence the speed and accuracy of medical record retrieval for law firm clients. Key Responsibilities Provider Research & Identification: Identify relevant healthcare providers, research billing providers, accurately input identified providers. Request Creation & Quality Control: Review incoming ROIs, correct incomplete submissions, prepare accurate base forms, conduct quality assurance checks on each ROI packet. Request Assignment: Assign requests to the appropriate records team members based on workload balance and utilization metrics. Handling Special Cases: Identify and elevate special provider requirements to the assigned Client Success Manager (CSM), resolve missing or conflicting information by liaising with the law firms case manager. Requirements Experience: Prior hands‑on experience requesting health records from providers on behalf of law firms. Attention to Detail: Exceptional accuracy; even small mistakes can cause delays. Technical Skills: Proficiency with Adobe Acrobat and PDF editing/combining tools. Communication: Strong verbal and written communication skills, proactive problem‑solving mindset. Apply Here Apply here: #J-18808-Ljbffr