Quality Assurance Specialist
1 week ago
We are a global company with a footprint in AU, NZ, USA, UK and the Philippines, providing offshore professional staffing solutions for small and medium-sized businesses across various industries, with a focus on Insurance, Home Loans, Financial Planning, Contact Centers, Banking, and Accounting. We seamlessly integrate offshore teams into businesses, helping them boost profitability, productivity, and customer focus. We specialize in delivering tailored solutions that meet the unique needs of our clients. Our approach is deeply rooted in fostering meaningful relationships and driving value for our partners.
This role is on an On-site setup. Our office is located at Eastwood in Libis, Quezon City.
Job Responsibilities
• Resolve cases around incident management & quality assurance.
• Follow our internal incident handling procedures and consequence matrices based on the incident types.
• Use the best of your judgment to identify lack of quality and rely on facts to deliver consistent feedback to our chauffeurs & LSPs.
• Be the master of our internal processes & procedures to provide the best coaching experience for our chauffeurs & LSPs.
• Support our Market Managers and provide regular feedback on the performance and quality standards of our partners.
• Support our onboarding team by performing activation calls and only allowing chauffeurs meeting quality standards on our platform.
• Process internal inquiries regarding incidents, quality related topics and quality assurance.
• Maintain stability and a high quality of service in our areas of operation.
• Provide regular feedback and conduct check-up calls with our partners.
• Provide statistics and insight into current trends within our operational teams.
• Ensure delivery of excellent service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
• Provide consistent feedback regarding quality as well as processes.
• Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
Job Qualifications:
• Must have at least 3-4 years of BPO experience, as a Quality Specialist, Ride-hailing, Dispatch, Travel, and Hotel Reservations is an Advantage.
• Have basic computer skills, as well as a working knowledge of essential customer relationship management software.
-
It Quality Assurance Specialist
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeJob Description A Quality Assurance Specialist is responsible for ensuring that products or services meet established standards of quality. This includes reliability, usability, and performance. The role involves designing and executing tests, identifying issues, and collaborating with development teams to improve quality. Key responsibilities include...
-
Quality Assurance Specialist
2 weeks ago
, Metro Manila, Philippines Big Loan Full timeOverview Quality Assurance Specialist - CSR/ Online Sales Local Account Responsibilities Performs call monitoring and provides quality related reports of agent performance for Customer Service Representative and Online Sales Local Account. Serves as point of contact for quality issues and questions. Prepares metrics/KPI reports and interacts with operations...
-
Quality Assurance Specialist
2 weeks ago
, Metro Manila, Philippines MicroSourcing Full timeJoin to apply for the Quality Assurance Specialist role at MicroSourcing Position: Quality Assurance Specialist Work setup & shift: Onsite | Day shift You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses...
-
Quality Assurance Specialist
2 weeks ago
Manila, Philippines Verz Design Full timeQuality Assurance Specialist Verz Design Pte Ltd is a leading web design agency in Singapore, specializing in creating stunning and effective online solutions for our clients. We are seeking a dynamic and results-driven Quality Assurance Specialist to join our team and contribute to our growth in the digital space. Job Summary We are seeking a...
-
Quality Assurance Specialist
2 weeks ago
, Metro Manila, Philippines Salmon Group Ltd Full timeSalmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of creating the best credit-led neobank in Southeast Asia. We chose the Philippines to be our first market and are now a licensed consumer-lending group, working towards becoming a licensed bank (subject to BSP approval). Salmon was founded by three Co-founders who built...
-
Quality Assurance Specialist
1 week ago
Manila, National Capital Region, Philippines SMX Full time ₱1,200,000 - ₱2,400,000 per yearSMX is seeking a Quality Assurance Specialists to support J4 requirements for SOCPAC within the USINDOPACOM AOR providing support for quality management execution. The ideal candidate will provide effective reporting to support government quality standard operating procedures and supporting issue resolution advisement as requested.This is an expat position...
-
Quality Assurance Specialist
3 weeks ago
Manila, Philippines SMX Full timeOverview SMX Manila, National Capital Region, Philippines. SMX is seeking a Quality Assurance Specialist to support J4 requirements for SOCPAC within the USINDOPACOM AOR providing support for quality management execution. The ideal candidate will provide effective reporting to support government quality standard operating procedures and supporting issue...
-
Quality Assurance Specialist
1 week ago
Manila, National Capital Region, Philippines SMX Full time $86,000 - $143,300SMX is seeking a Quality Assurance Specialists to support J4 requirements for SOCPAC within the USINDOPACOM AOR providing support for quality management execution. The ideal candidate will provide effective reporting to support government quality standard operating procedures and supporting issue resolution advisement as requested. This is an expat...
-
Quality Assurance Specialist
4 days ago
Manila, National Capital Region, Philippines airisX Limited Full time ₱900,000 - ₱1,200,000 per yearA QA (Quality Assurance) job in a Business Process Outsourcing (BPO) environment focuses on ensuring service quality, adherence to client requirements, and compliance with established standards. This involves monitoring agent performance, analyzing customer interactions, and identifying areas for improvement in both processes and individual...
-
Quality Assurance
7 days ago
Manila, Philippines Market Vectors Pte. Ltd. Full timeMarket Vectors is a technology research company specializing in innovative digital solutions and cutting-edge technology development. We partner with major clients across diverse industries to drive their digital research and development initiatives, delivering customized strategies and breakthrough innovations that accelerate growth and transform their...