Quality Assurance Specialist

1 week ago

Eastwood Metro Manila, Philippines Intogreat Solutions Full time ₱900,000 - ₱1,200,000 per year

We are a global company with a footprint in AU, NZ, USA, UK and the Philippines, providing offshore professional staffing solutions for small and medium-sized businesses across various industries, with a focus on Insurance, Home Loans, Financial Planning, Contact Centers, Banking, and Accounting. We seamlessly integrate offshore teams into businesses, helping them boost profitability, productivity, and customer focus. We specialize in delivering tailored solutions that meet the unique needs of our clients. Our approach is deeply rooted in fostering meaningful relationships and driving value for our partners.

This role is on an On-site setup. Our office is located at Eastwood in Libis, Quezon City.

Job Responsibilities


• Resolve cases around incident management & quality assurance.


• Follow our internal incident handling procedures and consequence matrices based on the incident types.


• Use the best of your judgment to identify lack of quality and rely on facts to deliver consistent feedback to our chauffeurs & LSPs.


• Be the master of our internal processes & procedures to provide the best coaching experience for our chauffeurs & LSPs.


• Support our Market Managers and provide regular feedback on the performance and quality standards of our partners.


• Support our onboarding team by performing activation calls and only allowing chauffeurs meeting quality standards on our platform.


• Process internal inquiries regarding incidents, quality related topics and quality assurance.


• Maintain stability and a high quality of service in our areas of operation.


• Provide regular feedback and conduct check-up calls with our partners.


• Provide statistics and insight into current trends within our operational teams.


• Ensure delivery of excellent service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.


• Provide consistent feedback regarding quality as well as processes.


• Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment

Job Qualifications:


• Must have at least 3-4 years of BPO experience, as a Quality Specialist, Ride-hailing, Dispatch, Travel, and Hotel Reservations is an Advantage.


• Have basic computer skills, as well as a working knowledge of essential customer relationship management software.

  • Quality Assurance Specialist

    1 week ago

    , Metro Manila, Philippines Salmon Group Ltd. Full time

    Salmon – Who We Are and What We Do Salmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of creating the best credit-led neobank in Southeast Asia. We chose the Philippines to be our first market and are now a licensed consumer-lending group, working towards becoming a licensed bank (subject to BSP approval). Salmon was...

  • Quality Assurance Pharmacist

    6 days ago

    Eastwood, Metro Manila, Philippines Medford Rx Solutions, Inc. (MedExpress Drugstore) Full time ₱900,000 - ₱1,200,000 per year

    About the role As a Quality Assurance Pharmacist at Medford Rx Solutions, Inc. (MedExpress Drugstore), you will play a crucial role in ensuring the highest standards of pharmaceutical care and patient safety. In this full-time, on-site position, you will be responsible for overseeing the quality control processes within our Eastwood, Quezon City metro...

  • Quality Assurance Specialist

    1 week ago

    Bonifacio Global, Metro Manila, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    About the roleAs a Quality Assurance Specialist (Healthcare), you will play a crucial role in ensuring exceptional customer service and support for our healthcare clients. Based in Bonifacio Global City Taguig City Metro Manila, this full-time position will require you to monitor and analyse customer interactions to identify areas for improvement and drive...

  • Software Quality Assurance Specialist

    5 days ago

    Manila, Philippines Shoppable Business Full time

    Join to apply for the Software Quality Assurance Specialist role at Shoppable Business About The Job The Software Quality Assurance Specialist is responsible for performing quality assurance audits and ensures product integrity. The QA Specialist controls, monitors, and proposes measures to correct or improve the final products and processes to meet...

  • Quality Assurance Specialist

    1 week ago

    Manila, Philippines ECAM Full time

    Overview ECAM is looking for talented individuals like you! Be the next Quality Assurance Specialist . ECAM’s Quality Assurance Specialist (QAS) is responsible for investigating incidents that happened at properties monitored by the Monitoring Center. Root cause analysis is performed to determine the root cause, corrective action and preventive action...

  • Software Quality Assurance Specialist

    1 week ago

    , Metro Manila, Philippines ABSI Full time

    Operations Specialist at Asticom Group of Companies Job Summary: The Software Quality Assurance Specialist is responsible for ensuring that all software products and systems meet company quality standards and client requirements. This role involves planning, designing, and executing test strategies, identifying defects, and working closely with developers...

  • Quality Assurance Supervisor

    2 weeks ago

    Eastwood, Metro Manila, Philippines Probe CX Full time ₱1,500,000 - ₱3,000,000 per year

    Job Summary:We are seeking a highly organized and analytical QA Lead to oversee quality assurance activities across multiple BPO accounts. The QA Lead will ensure that customer interactions meet client expectations and internal standards, drive continuous improvement, and lead a team of QA analysts to deliver consistent and actionable feedback.Key...

  • Web Quality Assurance Specialist

    3 weeks ago

    Manila, Philippines Music Tribe Commercial MY Sdn. Bhd. Full time

    There’s a Musician in Every Human Being. Our purpose is to empower thosewho have not and cannot. Together, we are Music Tribe. Web Quality Assurance Specialist Manila, Philippines Job Title, Internal Face Quality Specialist Full-time Our Values Our Culture At Music Tribe, we firmly believe that there's a musician in every human being. Whether you strum a...

  • Quality Assurance Specialist

    1 week ago

    Manila, National Capital Region, Philippines SMX Full time ₱1,200,000 - ₱2,400,000 per year

    SMX is seeking a Quality Assurance Specialists to support J4 requirements for SOCPAC within the USINDOPACOM AOR providing support for quality management execution. The ideal candidate will provide effective reporting to support government quality standard operating procedures and supporting issue resolution advisement as requested.This is an expat position...

  • Quality Assurance

    2 days ago

    Manila, National Capital Region, Philippines PEO Consulting Limited Full time $40,000 - $80,000 per year

    Job Title: Quality Assurance & Analytics SpecialistDepartment: Data Engineering / AI Data ServicesLocation: GlobalReports to: VP of AI OpsContract: PermanentTravel Requirements: NoSalary: Open BudgetJOB SUMMARY / OVERVIEWThe Quality Assurance & Analytics Specialist establishes and maintains QA frameworks andanalytical processes for Digital Services and...