Quality Assurance Specialist
3 weeks ago
Overview Quality Assurance Specialist - CSR/ Online Sales Local Account Responsibilities Performs call monitoring and provides quality related reports of agent performance for Customer Service Representative and Online Sales Local Account. Serves as point of contact for quality issues and questions. Prepares metrics/KPI reports and interacts with operations regarding quality improvements. Provides performance feedback and input on all monitored calls and customer interactions (Chat, Email, Process documentation, etc.) to increase service quality. Attends internal and external process calibration sessions as required. Identifies and highlights failure modes in the process and unethical practices/behavior and communicates them to managers. Coaches and provides constructive feedback on proper processes and techniques. Requirements At least 2 years experience as Quality Assurance Specialist for Call Center operations, ideally with financial account/program background. Excellent verbal, written and interpersonal communication skills. Flexible when it comes to schedule. Excellent communication and presentation skills. Critical thinking skills. Language proficiency (can communicate well in both Filipino and English). Ability to coach and provide constructive feedback to agents. Seniority level Associate Employment type Full-time Job function Quality Assurance, Analyst, and Training #J-18808-Ljbffr
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It Quality Assurance Specialist
4 weeks ago
, Metro Manila, Philippines Buscojobs Full timeJob Description A Quality Assurance Specialist is responsible for ensuring that products or services meet established standards of quality. This includes reliability, usability, and performance. The role involves designing and executing tests, identifying issues, and collaborating with development teams to improve quality. Key responsibilities include...
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Quality Assurance Specialist
3 weeks ago
, Metro Manila, Philippines MicroSourcing Full timeJoin to apply for the Quality Assurance Specialist role at MicroSourcing Position: Quality Assurance Specialist Work setup & shift: Onsite | Day shift You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses...
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Quality Assurance Specialist
3 weeks ago
, Metro Manila, Philippines Salmon Group Ltd Full timeSalmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of creating the best credit-led neobank in Southeast Asia. We chose the Philippines to be our first market and are now a licensed consumer-lending group, working towards becoming a licensed bank (subject to BSP approval). Salmon was founded by three Co-founders who built...
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quality assurance specialist
5 days ago
Novaliches, Metro Manila, Philippines Sysu International, Inc. Full time ₱900,000 - ₱1,200,000 per yearJob Summary:The SENIOR QUALITY ASSURANCE SPECIALIST will be responsible in supporting Quality Assurance activities related to the development, implementation and maintenance of Quality systems such as document control and compliance with applicable regulatory requirements.Duties and Responsibilities:Process requests for document creation / revisions.Prepare...
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Quality Assurance Specialist
3 weeks ago
Manila, Philippines Verz Design Full timeQuality Assurance Specialist Verz Design Pte Ltd is a leading web design agency in Singapore, specializing in creating stunning and effective online solutions for our clients. We are seeking a dynamic and results-driven Quality Assurance Specialist to join our team and contribute to our growth in the digital space. Job Summary We are seeking a...
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Software Quality Assurance Specialist
4 days ago
, Metro Manila, Philippines Asticom Technology Inc Full timeJob Summary: The Software Quality Assurance Specialist is responsible for ensuring that all software products and systems meet company quality standards and client requirements. This role involves planning, designing, and executing test strategies, identifying defects, and working closely with developers and project teams to improve product performance,...
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Quality Assurance Specialist
6 days ago
, Pampanga, Philippines Gensai Career Consulting Corp. Full timeResponsibilities Conduct regular inspections and testing of products to ensure quality standards are met. Develop and implement quality assurance processes and procedures. Identify defects and recommend corrective actions. Maintain detailed records of inspections and testing results. Collaborate with production teams to drive continuous improvement. Provide...
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Quality Assurance Specialist
2 weeks ago
, Misamis Oriental, Philippines BITE ME UP CDO FOOD CORP. Full timeJOB SUMMARY The Quality Assurance Specialist is responsible for ensuring timely and effective implementation of all company’s policies, procedures, and activities involved in assuring the quality and the control of manufactured products. Maintains close working relationships with other department managers and supervisory personnel in order to meet and...
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Quality Assurance Specialist
5 days ago
Manila, National Capital Region, Philippines Verz Design Full time $60,000 - $96,000 per yearAbout UsVerz Design Pte Ltd is a leading web design agency in Singapore, specializing in creating stunning and effective online solutions for our clients. We are seeking a dynamic and results-driven Quality Assurance Specialist to join our team and contribute to our growth in the digital space.Job SummaryWe are seeking a detail-oriented and proactive Quality...
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Web Quality Assurance Specialist
6 days ago
Manila, Philippines Music Tribe Commercial MY Sdn. Bhd. Full timeThere’s a Musician in Every Human Being. Our purpose is to empower thosewho have not and cannot. Together, we are Music Tribe. Web Quality Assurance Specialist Manila, Philippines Job Title, Internal Face Quality Specialist Full-time Our Values Our Culture At Music Tribe, we firmly believe that there's a musician in every human being. Whether you strum a...