
Operations Supervisor
4 weeks ago
Accountabilities
- Lead a multi-functional team of Customer/Technical Support representatives to deliver on operational objectives
- Track and analyze team performance data to drive performance improvements and operational excellence
- Analyze customer feedback to enhance customer experience
- Collaborate cross-functionally and related departments to drive innovation and service excellence and to improve overall efficiency
- Foster proactive relationships with supported business units
- Promote continuous learning and upskilling of self and team members
- Conduct regular operations reviews and execute agreed action items
- Manage multiple projects and reprioritize as needed
- Drive key initiatives to facilitate team process improvement and efficiency as well as partner with leadership to implement critical actions
- Develop and implement support plans to meet service level objectives and manage day-to-day operations
- Ensure team performance meets quality, volume, and timeliness goals
- Must possess at least a Bachelor's/College Degree in any field or equivalent business unit experience (LexisNexis Global Customer Operations – customer facing)
- Experience in working cross-functionally to create high performing operations
- Experience in client-facing organization and in delivering world class customer service
- Ability to work under pressure and manage multiple priorities
- Strong customer-centric mindset and ability to act on customer feedback
- Strong organizational skills with keen attention to detail
- Strong analytical, quantitative and deductive reasoning skills
- Strong sense of ownership relating to tasks and responsibilities
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Must be in current role for 1 year
- Must not have received any Disciplinary Action within the past 12 months
- Must not have any Attendance and Punctuality issues in the past 12 months
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
#J-18808-Ljbffr-
Supervisor I, Operations Management
3 weeks ago
Iloilo City, Philippines LexisNexis Risk Solutions Full time.Supervisor I, Operations Management page is loaded## Supervisor I, Operations Managementlocations: PHL-RE Shared Services-Iloilotime type: Full timeposted on: Posted Todayjob requisition id: R **Accountabilities:*** Gain good understanding of the business to be able to monitor and evaluate accuracy of work, identify opportunities to develop people,...
-
Supervisor I, Operations Management
2 weeks ago
Iloilo City, Philippines RELX Full timeOverview Operations Supervisor role in Iloilo, Western Visayas, Philippines. The position focuses on managing day-to-day operations, queue and staffing, process improvement, and ensuring service levels and metrics are met. Responsibilities Gain good understanding of the business to monitor and evaluate accuracy of work, identify opportunities to develop...
-
Operations Supervisor
4 weeks ago
Iloilo City, Western Visayas, Philippines LexisNexis Risk Solutions Full time.**Job Summary:**The Operations Supervisor is responsible for supervising the timely completion of Reed Exhibitions campaigns. The role supervises the planning, organizing, executing and reporting of all Reed Exhibitions campaigns and will be accountable for achieving the shows goals.**Accountabilities:**Employee Performance Management* Ensure new employees...
-
Operations Supervisor
4 weeks ago
Iloilo City, Philippines LexisNexis Risk Solutions Full time.**Job Summary:**The Operations Supervisor is responsible for supervising the timely completion of Reed Exhibitions campaigns. The role supervises the planning, organizing, executing and reporting of all Reed Exhibitions campaigns and will be accountable for achieving the shows goals.**Accountabilities:**Employee Performance Management* Ensure new employees...
-
Supervisor I, Operations Management
4 weeks ago
Iloilo City, Philippines RELX Full timeManages, directs and coordinates one or more segments of the organization's day-to-day operations in a nonmanufacturing environment/industry. Manages the development, implementation and enhancement of operating policies, processes and procedures that affect the organization's short- and long-range goals and strategies. Plans and coordinates operations and...
-
Sales Supervisor
1 week ago
Iloilo City, Western Visayas, Philippines 5S Distrutors, Inc. Full time ₱240,000 - ₱300,000 per yearThe Sales Supervisor is responsible for overseeing the daily operations of the sales team, ensuring that sales targets are met, and supporting the growth and development of the sales department. This role involves guiding and mentoring sales specialist, managing client relationships, and implementing effective sales strategies. The Sales Supervisor also...
-
Roving Area Supervisor
4 weeks ago
Iloilo City, Philippines BIGMAK BURGER, LEGANES BRANCH Full timeOverview The Roving Area Supervisor (Super5) is responsible for overseeing and managing operations, staff, and performance across multiple locations within a designated area. This role requires frequent travel and adaptability to handle the needs of different sites, ensuring consistency, efficiency, and high standards of service or performance. ...
-
Branch Supervisor
1 week ago
Iloilo City, Western Visayas, Philippines Bestank Manufacturing Corporation Full time ₱1,200,000 - ₱2,400,000 per yearDescription and Responsibilities:Plan, organize and manage the work of subordinate staff (Department Supervisors) and with Engineering Supervisor to ensure that the work is accomplished in a manner consistent with organizational requirements Ensure inventory accuracy and regular reporting to the POM and or the GM.Oversee the safe receipt, storage, retrieval...
-
Operations Supervisor
2 weeks ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱40,000 - ₱60,000 per yearOperations Supervisor – Retail AccountLocation: Cebu CityWork Setup: Onsite | Shifting Schedule | Night ShiftShape Success Through Strong LeadershipWe are seeking a skilled and driven Operations Supervisor to oversee a team of Customer Service Representatives in our Retail account. This role involves managing day-to-day performance, coaching and developing...
-
operations supervisor
1 week ago
Mandaluyong City, National Capital Region, Philippines TOTAL GAMEZONE XTREME INCORPORATED Full time ₱900,000 - ₱1,200,000 per yearTOTAL GAMEZONE XTREME INCORPORATEDPOSITION TITLE: OPERATIONS SUPERVISOR (1 VACANCY)JOB DESCRIPTION:Oversee daily operations and supervise frontline staff to ensure productivity, efficiency, and adherence to company standards.Monitor workflows, identify bottlenecks, and implement process improvements to enhance operational performance.Track team KPIs, conduct...