Group Manager

18 hours ago


Iloilo City, Philippines WNS Global Services, Inc. Full time

Job Summary: We are seeking experienced Group Manager/Sr. Operations Manager to oversee teams and leaders. This role is responsible for managing Operations Managers and Supervisors, driving performance across accounts, and ensuring service delivery meets clients experience. Key Responsibilities: Lead and mentor Operations Managers and Supervisors. Oversee day-to-day performance across multiple teams/accounts. Ensure KPIs, SLAs and client requirements are consistently achieved. Partner with support functions (QA, Training, Workforce, HR) for smooth operations. Analyze performance trends, identify gaps, and implement action plans. Drive employee engagement, talent development, and succession planning. Represent operations in client and leadership meetings. Qualifications: At least 6 to 7 years operations leadership experience in BPO setting. Excellent people management, analytical, and client-facing skills. Willing to work in Iloilo City. Amenable to work onsite. Flexible to work on shifting schedules. #J-18808-Ljbffr


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