Quality Analyst
9 hours ago
Quality Analyst Location: Gilmore, Ortigas, and McKinley, Taguig (Site-based as needed) Salary Package: PHP 25,000-31,000 Job Overview: We are seeking a detail-oriented and analytical Quality Analyst to join our team. The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions across various accounts. This role requires strong problem‑solving and root‑cause analysis skills, with flexibility to adapt to different account requirements during site rotations. Key Responsibilities Conduct call, chat, and email monitoring to ensure compliance with quality standards. Perform root cause analysis on identified issues and provide actionable recommendations. Collaborate with Team Leaders and Operations to implement quality improvements. Provide coaching and feedback to agents to enhance performance. Prepare and present quality reports, trends, and insights to management. Support blended accounts (voice, non‑voice, chat, and email). Adapt quickly to different accounts during site rotations (1–3 months per site). Qualifications College degree preferred; at least 2nd year undergraduate accepted. Minimum of 1 year of Quality Analyst experience in a BPO environment. Strong skills in root cause analysis and problem‑solving. Exposure to blended accounts (voice and non‑voice support). Flexible and amenable to work onsite in Ortigas or Taguig on a shifting schedule. Seniority Level Associate Employment Type Full‑time Job Function Administrative and Quality Assurance #J-18808-Ljbffr
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Quality Analyst
2 weeks ago
Taguig, Philippines HCLTech Full timeOverview HCLTech Taguig, National Capital Region, Philippines Quality Analyst HCLTech Taguig, National Capital Region, Philippines Responsibilities Daily audits followed by coaching and feedback Daily analysis followed by coaching and feedback Publishing dashboards and trends of audit/analysis weekly/monthly Tracking progress of agents Developing briefings...
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PHRN Quality Analyst
1 day ago
Taguig, National Capital Region, Philippines Access Healthcare Full time ₱480,000 - ₱540,000 per yearPHRN – Quality AnalystWe are currently looking for Registered Nurse Quality Analyst to be part of our ClinicalteamThe Quality Analyst will be responsible for monitoring and evaluating the quality ofcustomer service interactions, identifying areas for improvement, and ensuringcompliance with policies and procedures. The successful candidate must be a...
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Collections Quality Analyst
4 weeks ago
Taguig, Philippines blaseek Full timeblaseek Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Collections Quality Analyst (Onsite) role at blaseek blaseek Taguig, National Capital Region, Philippines 4 days ago Be among the first 25 applicants Join to apply for the Collections Quality Analyst (Onsite) role at blaseek Get AI-powered...
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Quality Analyst
2 weeks ago
Taguig, National Capital Region, Philippines UST USource Full time ₱900,000 - ₱1,200,000 per yearThe Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance service quality and customer...
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Quality Analyst
1 week ago
Taguig, National Capital Region, Philippines UST Full time ₱900,000 - ₱1,200,000 per year1 OpeningTaguigRole descriptionThe Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance...
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Quality Analyst
6 days ago
Taguig, Philippines JPMorganChase Full timeOverview Join our Client Onboarding & Service (COS) - Global Quality Management team for Commercial Card Client Service to monitor client interactions and provide independent reviews of employee actions and business processes. Bring your expertise in quality assessments to drive remediation and ensure adherence to Standard Operating Procedures. Unlock your...
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Quality Analyst
1 day ago
Taguig, National Capital Region, Philippines Finpro Full time ₱400,000 - ₱480,000 per yearJob Summary:The Quality Analyst (QA) for Field Collections is responsible for ensuring the accuracy, integrity, and compliance of data and activities performed by field collectors. This role involves reviewing interaction logs, validating field visits, and identifying discrepancies or potential irregularities in collection reports. The QA plays a critical...
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Collections Quality Analyst
3 weeks ago
Taguig, Philippines Blaseek Full timeAbout the Role We are looking for an experienced Collections Quality Analyst to help ensure that our collection calls and processes meet high standards of compliance, accuracy, and customer service. In this role, you will evaluate calls, identify improvement opportunities, and work with the team to raise overall performance. Your insights will directly...
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Quality Analyst
1 week ago
Taguig, Philippines JPMorganChase Full timeJoin our Client Onboarding & Service (COS) - Global Quality Management team for Commercial Card Client Service to monitor client interactions and provide independent reviews of employee actions and business processes. Bring your expertise in quality assessments to drive remediation and ensure adherence to Standard Operating Procedures. As a Quality Analyst...
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Collections Quality Analyst
3 weeks ago
Taguig, Philippines TalentHero Full timeRole Description The Collection QA monitors, evaluates, and helps improving the quality of collection calls and processes. This role helps collection team members to adhere to company policies, regulatory requirements, and customer service standards, while identifying areas for improvement and training. Mentioned below are key duties: • Listen to...
