
Technical Support Engineer
1 week ago
Overview
URGENT #HIRING for IT Service Desk and Technical Support Representative. We are looking for a personable, experienced Customer Service and Technical Support professional to join our expanding team. In this role, you will provide expert advice and information to potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. This is an onsite role at BGC, Taguig.
Qualifications- Must have 24 months (2 years and up) of Technical Service Experience or ITSD Experience
- College graduate for any computer-related course (for TSR only)
- Amenable to work onsite
Salary up to Php 35,000.00 – Php 40,000.00 per month (depends on technical experience).
Benefits- HMO/Medical insurance up to 400,000.00 (effective Day 1; can cover up to 2 million with 3 dependents)
- P10,000.00 medicine reimbursement (can go up to 40,000.00 with 3 dependents)
- Additional leave
- Discounted lunch
- Flexible schedule and flextime
- Free parking and on-site parking
- Gym membership
- Health and life insurance
- Opportunities for promotion
- Paid training, pay raises, transportation service provided
- Provide expert advice and information to potential customers regarding products and services
- Deliver excellent customer service and a consultative approach to selling and client conversion
- Support IT service desk and technical support tasks as required
- 8-hour shift
- Evening, night, and rotating shifts; Monday to Friday
- Overtime and various shift types as needed
- 13th month salary
- Anniversary bonus
- Bonus pay, commission, overtime, performance bonus, quarterly bonus, yearly bonus
- Bachelor’s degree is preferred
- Customer service: 1 year (preferred)
COVID-19 considerations: All processes were done virtually; no assessment conducted. This is a work onsite position. Application questions include highest educational attainment, years of technical support experience, years of BPO experience, and active contact number.
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