Workforce Real-Time Analyst

We are looking for detail-oriented and analytical Workforce Real-Time Analysts to join our growing team. The role is vital in ensuring service level targets are met by monitoring real-time operations, analyzing performance, and providing actionable insights to support business efficiency. Key Responsibilities Monitor and manage real-time contact center...

Job Title: Real-Time Analyst (RTA)Industry: Financial/CryptocurrencyType of Support: Voice and Non-VoiceWork Setup: 100% Onsite at Central Bloc - 17th floor, IT Park, Cebu CityWork Shift: Shifting ScheduleSalary: To be discussed with the clientStart Date: ASAPHeadcount: 2Job Summary:We are seeking a Real-Time Analyst (RTA) to join our team in the...

This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.Monitors queue real-timeAnalyzes, monitors and balances real-time staffing levels...

Job Title: Real-time AnalystAccount: Financial/CryptocurrencyType of Support: Voice and Non-voiceWork Setup: 100% Onsite at Central Bloc - 17th Floor, IT Park, Cebu CityWork Shift: ShiftingSalary: To be discussed with the clientStart Date: ASAPHeadcount: 2Job Description:We are seeking a detail-oriented and proactive Real-time Analyst (RTA) to join our...

About PenbrothersPenbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...

REAL-TIME ANALYSTWork On-site in Cebu CityShifting ScheduleJob Responsibilities:1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.2. Perform continual analysis of current performance and...

The Real-Time Analyst (RTA) plays a critical role in ensuring smooth daily operations by monitoring queues, managing agent schedule adherence, and providing real-time insights to support optimal staffing and service levels. This role partners closely with Operations and Workforce Management to drive efficiency and meet client expectations in a fast-paced BPO...

Workforce Management Real Time Analyst (WFM RTA)Summary of Duties:The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.Main Responsibilities:Manage the call volume, daily attendance and program break schedulesWork closely with the operations team to analyze and help improve their...

We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will be responsible for monitoring call volumes, agent productivity, and adherence to schedules in real time. This role ensures service level targets are consistently met while balancing operational...

Real Time Analyst – UnifyCX UnifyCX in Quezon City is seeking a Real Time Analyst to monitor live call center operations, ensure optimal staffing and service levels, and make real‑time decisions across shifts. Work Location / Setup: Philippines | On‑SiteShift Schedule: 5‑day work week | Graveyard What You Will Do Monitor real‑time call volume,...