Real Time Analyst

Position: Real Time AnalystType: Full TimeOverview:We are seeking a detail-oriented and proactive Real Time Analyst to join our call centeroperations team. The Real Time Analyst plays a critical role in monitoring andoptimizing the performance of our call center by ensuring real-time adherence toschedules and making immediate adjustments to optimize service...

We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will be responsible for monitoring call volumes, agent productivity, and adherence to schedules in real time. This role ensures service level targets are consistently met while balancing operational...

Position Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA)Preferred: Knowledge of tools such as...

Qualifications:Education: 2nd year completed (with no back subjects)Experience: - At least 2 years WFM Real Time Analyst backgroundExperience in CMS Avaya, Verint, Aspect, eWFM, or etc.Job Type: Full-timeBenefits:Paid trainingWork Location: In person

Qualifications:Bachelor's Degree Holder or 2nd year college undergraduate completedProven experience as a Real-Time Analyst in the BPO SectorTools used: CMS Avaya, NICE IEX, Verint, Genesys or AspectJob Type: Full-timePay: Up to Php33,000.00 per monthBenefits:Paid trainingWork Location: In person

About the job: Realtime Analyst - Retail (Cebu) | Onsite Account Type: RetailStart Date: August 15Support Type: Voice supportWork Arrangement: 100% onsite in CebuShift Schedule / Rest Days: 24/7 operations with rotating shiftsEducational Requirements: Undergraduate or college graduate Work Experience: Minimum of 2 years as a Real-Time Analyst...

Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWhy Join ContactPoint360? At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just...

Main Responsibilities:Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence. Scope of Work:Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...

Transcom is looking for talented individuals like you to join our awesome team Be the next Real Time Analyst for our Transcom Bacolod site.Join our Transcom Family as a Real-Time AnalystAs a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements. This will include - serving...

Join Our Team as aReal time Analyst and work Onsite in Angeles City, PampangaAt Connext Global Solutions, we're not just about outsourcing — we're about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and...