Workforce Real-Time Analyst

As aService Level Coordinator, you will play a critical role in ensuring smooth operations and efficient utilization of resources within a dynamic BPO environment. You will be responsible for monitoring real-time metrics, identifying trends, and providing immediate support and guidance to frontline staff on site to optimize performance and meet service level...

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives...

TheOperations Analystis responsible for ensuring seamless service delivery by monitoring team member utilization, addressing deviations in schedules, maintaining business continuity plans, and fostering a productive and cohesive team environment.Tasks and Responsibilities:Monitor team member utilization using Uptime Monitoring tool and identify any...

Job ResponsibilitiesThis position is responsible for forecasting staffing variables (i.e. volume, average handle time, off-phone activities, overflow, etc.) and working with the leadership team to validate the planning assumptions and volume forecastFormulate recommendations based upon analysis, data and input from users and departmental...

This full-time Data and Financial Analyst role offers fixed weekend time off, based in Davao City, Davao del Sur. You will be responsible for providing in-depth data analysis and financial reporting to support the company's strategic decision-making.What you'll be doing• Develop and maintain complex financial models for investment sales, financings, joint...

This is a full-time Data and Financial Analyst role at office in Davao City, Davao del Sur. The successful candidate will be responsible for providing comprehensive data analysis and financial reporting to support the company's strategic decision-making. The role comes with the benefit of fixed weekends off.What you'll be doing• Develop and maintain...

About the role We are seeking a talented Business Intelligence Analyst I to join our dynamic team at Teleperformance in Davao City. In this full-time role, you will play a crucial part in leveraging data and analytics to drive strategic decision-making for our organisation. With a focus on extracting insights from complex data sets, you will be instrumental...

We are seeking a highly skilled Data and Financial Analyst to join our talented team. This full-time position offers the opportunity to work with a collaborative group of professionals in our Davao City, Davao del Sur office, with the added benefit of fixed weekends off. In this strategic role, you will provide valuable analysis and reporting to support our...

Primary Duties & ResponsibilitiesEncode finished goods/production in every branch to monitor the actual count and sales of the branch.Receive & file the documents of all branches.Total all the sales amount starting day 1 up to 31 and report it to the sales analyst.QualificationBachelor's degree in business administration, marketing, or a related field.At...

RTA Roles and Responsibilities • Real-time Queue monitoring• Incident tracking, logging, and escalations.• Will check for Schedule adherence.• Needs to do analysis on daily MIS reports.For E.G.1. At any given slots, more breaks have been rostered, and he couldn't control the call volume, needs to pass feedback to the scheduler to rework the...