Workforce Real-Time Analyst

OverviewThe Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an...

About the RoleWe are seeking a highly analytical, detail-oriented Quality & Workforce Analyst to support the performance and operational efficiency of our B2C Customer Support team. This hybrid role combines the responsibilities of evaluating agent quality with managing workforce planning and staffing readiness. The ideal candidate will bring deep knowledge...

Workforce Supervisor (Forecasting & Planning) - Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team Be a Workforce Supervisor for our Awesome CX by Transcom Davaosite. This role will focus on forecasting, planning, staffing, scheduling, service levels, and reporting processes, policies, and tools across the...

As aService Level Coordinator, you will play a critical role in ensuring smooth operations and efficient utilization of resources within a dynamic BPO environment. You will be responsible for monitoring real-time metrics, identifying trends, and providing immediate support and guidance to frontline staff on site to optimize performance and meet service level...

This full-time Data and Financial Analyst role offers fixed weekend time off, based in Davao City, Davao del Sur. You will be responsible for providing in-depth data analysis and financial reporting to support the company's strategic decision-making.What you'll be doing• Develop and maintain complex financial models for investment sales, financings, joint...

About the role We are seeking a talented Business Intelligence Analyst I to join our dynamic team at Teleperformance in Davao City. In this full-time role, you will play a crucial part in leveraging data and analytics to drive strategic decision-making for our organisation. With a focus on extracting insights from complex data sets, you will be instrumental...

We are seeking a highly skilled Data and Financial Analyst to join our talented team. This full-time position offers the opportunity to work with a collaborative group of professionals in our Davao City, Davao del Sur office, with the added benefit of fixed weekends off. In this strategic role, you will provide valuable analysis and reporting to support our...

Primary Duties & ResponsibilitiesEncode finished goods/production in every branch to monitor the actual count and sales of the branch.Receive & file the documents of all branches.Total all the sales amount starting day 1 up to 31 and report it to the sales analyst.QualificationBachelor's degree in business administration, marketing, or a related field.At...

RTA Roles and Responsibilities • Real-time Queue monitoring• Incident tracking, logging, and escalations.• Will check for Schedule adherence.• Needs to do analysis on daily MIS reports.For E.G.1. At any given slots, more breaks have been rostered, and he couldn't control the call volume, needs to pass feedback to the scheduler to rework the...

The Inventory Analyst is responsible for managing and optimizing inventory levels within the company. This role involves monitoring stock levels, analyzing inventory trends, forecasting demand, and ensuring accurate inventory records. The Inventory Analyst collaborates with other departments such as procurement, warehouse, and sales to ensure efficient...