Real Time Analyst

Position: Real Time AnalystType: Full TimeOverview:We are seeking a detail-oriented and proactive Real Time Analyst to join our call centeroperations team. The Real Time Analyst plays a critical role in monitoring andoptimizing the performance of our call center by ensuring real-time adherence toschedules and making immediate adjustments to optimize service...

About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

Position Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA)Preferred: Knowledge of tools such as...

What You'll DoMonitor real-time performance and ensure service levels are metManage intraday adjustments, schedules, and staffing needsIdentify risks and take proactive actions to maintain operational efficiencyCollaborate with WFM, Operations, and Leadership teams What We're Looking ForEducation: At least 2nd year college completed (no back...

Job DescriptionAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted...

Qualifications:Education: 2nd year completed (with no back subjects)Experience: - At least 2 years WFM Real Time Analyst backgroundExperience in CMS Avaya, Verint, Aspect, eWFM, or etc.Job Type: Full-timeBenefits:Paid trainingWork Location: In person

About the job: Realtime Analyst - Retail (Cebu) | Onsite Account Type: RetailStart Date: August 15Support Type: Voice supportWork Arrangement: 100% onsite in CebuShift Schedule / Rest Days: 24/7 operations with rotating shiftsEducational Requirements: Undergraduate or college graduate Work Experience: Minimum of 2 years as a Real-Time Analyst...

Main Responsibilities:Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence. Scope of Work:Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...

As Real Time Analyst, You Will…Evaluate large amounts of dataCommunicate data in a clear and concise manner to Management Teams, Team Leaders and team membersAdjust staffing and scheduling according to changing needs of the businessSolicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clientsMonitor...

Job descriptionCognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to...